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2022P086 - Support and Maintenance Services for expense@work
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Descriptions
Tenderers should note that the purpose of this ITT is to procure support and maintenance services for the Central Bank of Ireland’s (the “Central Bank”), Expense@Work system, which is an ‘on premise’ solution, for which the Central Bank has perpetual licences.The Central Bank’s current contract for support and maintenance for Expenses@Work will expire on 18th December 2022. The Central Bank is therefore interested in responses from Tenderers who are accredited as Systems@Work partners, and can provide Systems@Work “Expense@Work Client Support Package” offering for continued support and maintenance of the Central Banks Expense@Work system.See attached documentation for more information.
Timeline
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Tender Regions
CPV Codes
72267000 - Software maintenance and repair services
72261000 - Software support services
Keywords
bug fixing
SLA management
error correction
version upgrades
user inquiry handling
software troubleshooting
IT repair services
application updates
legacy system support
software patching
software maintenance
bug ticket processing
license management support
version patching services
system performance tuning
long-term software upkeep
feature request coordination
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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