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2022P086 - Support and Maintenance Services for expense@work
Descriptions
Tenderers should note that the purpose of this ITT is to procure support and maintenance services for the Central Bank of Ireland’s (the “Central Bank”), Expense@Work system, which is an ‘on premise’ solution, for which the Central Bank has perpetual licences.The Central Bank’s current contract for support and maintenance for Expenses@Work will expire on 18th December 2022. The Central Bank is therefore interested in responses from Tenderers who are accredited as Systems@Work partners, and can provide Systems@Work “Expense@Work Client Support Package” offering for continued support and maintenance of the Central Banks Expense@Work system.See attached documentation for more information.
Timeline
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Tender Regions
CPV Codes
72267000 - Software maintenance and repair services
72261000 - Software support services
Keywords
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
software maintenance
bug fixing
application updates
software patching
error correction
system performance tuning
IT repair services
version upgrades
legacy system support
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
