Closed
Patient Experience System.
Descriptions
Serco is an international service company, and has been selected as the NHS' strategic partner for the delivery of support services through Serco ASP. Serco ASP also provides services in partnership with the NHS and other health and social care organisations in a range of primary and community settings.— Cambridgeshire and Peterborough NHS Foundation Trust;— Cambridgeshire Community Services NHS Trust.Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) provides mental health, learning disability, social care and community services for adults and older people. CPFT also provides children's community services in Peterborough.The Patient Experience Team will be responsible for ensuring the web based patient experience system meets the needs of the Trust, in providing quality and reliable patient feedback, and thus linking with the continuous requirement to improve the quality of services received by patients.The web based patient experience system is important to the Trust in providing real-time feedback on the views of patients, supporting the drive for continuous quality improvement.Cambridgeshire Community Services NHS Trust (CCS) provides community services such as children and young people's health services in Cambridgeshire, Luton and Norfolk; dental health care in Cambridgeshire, Peterborough and Suffolk; adults community health services in Luton; contraception and sexual health services in the East of England; and ambulatory services in Cambridgeshire and Peterborough.The Patient Experience Team will be responsible for obtaining quality and reliable patient feedback from the web-based patient experience system to ensure constant improvement in the quality of services provided to patients.The system is very important for the Trust to evidence the impact of its services on patients, and to ensure that the patient's voice is heard and responded to. It will enable the Trust to see where services need improving and to monitor the reaction of patients when improvements have been made.The CPFT contract start date is 1.1.2017 whilst the CCS contract start date is 1.4.2017.
Timeline
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Tender Regions
CPV Codes
79342310 - Customer survey services
79342311 - Customer satisfaction survey
79311000 - Survey services
72212200 - Networking, Internet and intranet software development services
79311300 - Survey analysis services
72212220 - Internet and intranet software development services
79311100 - Survey design services
48222000 - Web server software package
Keywords
HTTP server engine
reverse proxy tools
load balancing web host
SSL-enabled server software
CGI execution platform
Apache alternatives
static file server
dynamic content handler
TLS termination point
web daemon software
network management software
intranet portal programming
internet service integration
firewall interface development
user authentication modules
web services coding
secure network protocols
network diagnostics tools
intranet collaboration software
portal development
intranet CMS integration
web portal frameworks
internal web services
authentication gateways
collaborative platform programming
survey services
questionnaire design
sample surveys
opinion surveys
data collection
field surveys
online surveys
telephone surveys
survey implementation
survey data gathering
survey design services
questionnaire development
survey methodology
sampling design
survey instrument design
survey planning
study design
questionnaire structure
survey tool creation
instrument testing
survey analysis
data interpretation
survey data analytics
statistical survey reporting
quantitative analysis
results evaluation
survey findings synthesis
data modeling
respondent data processing
analysis of survey outcomes
customer survey services
customer feedback surveys
satisfaction survey design
survey execution
opinion polling
client questionnaires
consumer survey analysis
customer insight gathering
satisfaction metrics
feedback collection
customer satisfaction survey
client satisfaction measurement
CSAT surveys
satisfaction benchmarking
post‑service evaluation
satisfaction index
consumer satisfaction polling
customer experience feedback
satisfaction assessment
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
