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Patient Experience System.
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Descriptions
Serco is an international service company, and has been selected as the NHS' strategic partner for the delivery of support services through Serco ASP. Serco ASP also provides services in partnership with the NHS and other health and social care organisations in a range of primary and community settings.— Cambridgeshire and Peterborough NHS Foundation Trust;— Cambridgeshire Community Services NHS Trust.Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) provides mental health, learning disability, social care and community services for adults and older people. CPFT also provides children's community services in Peterborough.The Patient Experience Team will be responsible for ensuring the web based patient experience system meets the needs of the Trust, in providing quality and reliable patient feedback, and thus linking with the continuous requirement to improve the quality of services received by patients.The web based patient experience system is important to the Trust in providing real-time feedback on the views of patients, supporting the drive for continuous quality improvement.Cambridgeshire Community Services NHS Trust (CCS) provides community services such as children and young people's health services in Cambridgeshire, Luton and Norfolk; dental health care in Cambridgeshire, Peterborough and Suffolk; adults community health services in Luton; contraception and sexual health services in the East of England; and ambulatory services in Cambridgeshire and Peterborough.The Patient Experience Team will be responsible for obtaining quality and reliable patient feedback from the web-based patient experience system to ensure constant improvement in the quality of services provided to patients.The system is very important for the Trust to evidence the impact of its services on patients, and to ensure that the patient's voice is heard and responded to. It will enable the Trust to see where services need improving and to monitor the reaction of patients when improvements have been made.The CPFT contract start date is 1.1.2017 whilst the CCS contract start date is 1.4.2017.
Timeline
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Tender Regions
CPV Codes
79342310 - Customer survey services
79342311 - Customer satisfaction survey
79311000 - Survey services
72212200 - Networking, Internet and intranet software development services
79311300 - Survey analysis services
72212220 - Internet and intranet software development services
79311100 - Survey design services
48222000 - Web server software package
Keywords
data modeling
opinion polling
data collection
survey execution
opinion surveys
survey planning
sampling design
online surveys
survey analysis
study design
survey services
sample surveys
CSAT surveys
field surveys
post service evaluation
TLS termination point
survey implementation
internal web services
authentication gateways
results evaluation
consumer survey analysis
telephone surveys
survey instrument design
quantitative analysis
portal development
questionnaire design
survey methodology
satisfaction assessment
web portal frameworks
instrument testing
Apache alternatives
HTTP server engine
web daemon software
satisfaction metrics
secure network protocols
survey design services
survey data gathering
customer survey services
survey tool creation
intranet CMS integration
load balancing web host
client questionnaires
CGI execution platform
feedback collection
survey data analytics
reverse proxy tools
data interpretation
questionnaire structure
dynamic content handler
static file server
web services coding
satisfaction index
respondent data processing
customer insight gathering
user authentication modules
customer experience feedback
survey findings synthesis
satisfaction survey design
internet service integration
analysis of survey outcomes
network management software
statistical survey reporting
questionnaire development
customer satisfaction survey
satisfaction benchmarking
client satisfaction measurement
intranet collaboration software
customer feedback surveys
consumer satisfaction polling
SSL-enabled server software
network diagnostics tools
firewall interface development
collaborative platform programming
intranet portal programming
Workflows
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