Awarded
Peabody Customer Survey Services Contract.
Descriptions
To undertake our annual general satisfaction survey and monthly surveys for key service delivery areas which currently cover responsive repairs, the customer contact centre (Peabody Direct), gas servicing, complaints, anti-social behaviour (ASB), the Quality Homes programme, and lettings.The objective is to analyse and improve customer satisfaction, with the outcome being that we can shape our services to tailor to our customers' needs.
Timeline
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Tender Regions
CPV Codes
79311200 - Survey conduction services
79310000 - Market research services
79342310 - Customer survey services
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
79342311 - Customer satisfaction survey
79311000 - Survey services
79342320 - Customer-care services
79311210 - Telephone survey services
79311300 - Survey analysis services
79342300 - Customer services
79311100 - Survey design services
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Possible Competitors
1 Possible Competitors
