Awarded
PLM Service Management Support - PP-UKIFS-369
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Descriptions
1. Summary of Requirement UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st–3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP’s design definition workstream. 2. Key Technical Scope •Service desk support (ITIL4-aligned) for ~270 users initially, scaling to ~500 users. •Support migration from UKAEA Ivanti ticketing system to STEP ticketing system. •Assist with onboarding industrial partners and cloud migration (Dec 2025–Mar 2026). •Provide training materials and support for up to 20 PLM capabilities. •Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance. •Personnel must hold BPSS (service desk) and SC clearance (business/platform admin). To view this notice, please click here: https://ukifs.delta-esourcing.com/delta/viewNotice.html?noticeId=1013521775
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
72222300 - Information technology services
Keywords
IT operations management
system provisioning
help desk support
24/7 user assistance
system monitoring
IT lifecycle support
service request handling
IT backup services
multi-tier helpdesk
network administration
user support ticketing
incident logging system
server management
remote IT support
service desk operations
technical troubleshooting interface
infrastructure maintenance
support team coordination
issue resolution workflow
Tender Lot Details & Award Criteria
1 Tender Lots
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