Post Incident Support

Descriptions

Scottish Fire and Rescue Service (SFRS) is preparing to retender its Post Incident Support Services contract.

This Prior Information Notice (PIN) is being issued to engage with the market early and gather insights from potential suppliers. The aim is to inform the development of the upcoming tender documentation and ensure the specification reflects current capabilities, innovations, and best practices in trauma support and mental health service delivery.

The service provides specialist support to SFRS staff who have been exposed to traumatic incidents in the course of their duties. It complements SFRS’s internal Post Incident Support Policy (PISP), which outlines a referral pathway for affected staff. Historically, the service has focused on operational personnel, but the scope will be expanded to include support staff and preventative mental health interventions.

SFRS is particularly interested in understanding:

- Supplier capability to deliver trauma support and mental health awareness training

- Geographic coverage across all regions of Scotland, including remote and rural areas

- Digital tools and innovations that enhance service delivery and accessibility

- Risk management, business continuity, and safeguarding practices

- Qualifications and experience of clinical staff – specific to trauma support and therapies

- Contract management and performance monitoring approaches