Closed
PR24 Customer Engagement Framework
Descriptions
SSC is looking to appoint up to 8 suppliers to a new framework to help effectively deliver their PR24 customer insight and research programme. Suppliers on the framework will be able to bid for upcoming projects and aid SSC to deliver key business objectives such as having a customer engagement approach that continually helps to deliver service innovations and improvements for all our customers and the wider communities we serve – evidenced from feedback from customers and regulatory bodies, alongside feedback from our independent customer panel. Suppliers will help continuously engage with and gain feedback from all our customer segments and wider stakeholder groups in a collaborative way to ensure our business plans, long-term and day-to-day, are built around their priorities and needs. Finally, ensure our customer insight plan is aligned to key water regulatory requirements.
Timeline
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Tender Regions
CPV Codes
79310000 - Market research services
79342310 - Customer survey services
73110000 - Research services
79342311 - Customer satisfaction survey
79342300 - Customer services
Keywords
research studies
scientific analysis
literature review
knowledge acquisition
academic investigation
project evaluation
data interpretation
exploratory research
technical review
strategic research planning
market research services
consumer research
product testing
focus groups
market segmentation studies
brand research
competitive analysis
market surveys
consumer insights
market trend analysis
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
customer survey services
customer feedback surveys
satisfaction survey design
survey execution
opinion polling
client questionnaires
consumer survey analysis
customer insight gathering
satisfaction metrics
feedback collection
customer satisfaction survey
client satisfaction measurement
CSAT surveys
satisfaction benchmarking
post‑service evaluation
satisfaction index
consumer satisfaction polling
customer experience feedback
satisfaction assessment
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
