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PR24 Customer Engagement Framework
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Descriptions
SSC is looking to appoint up to 8 suppliers to a new framework to help effectively deliver their PR24 customer insight and research programme. Suppliers on the framework will be able to bid for upcoming projects and aid SSC to deliver key business objectives such as having a customer engagement approach that continually helps to deliver service innovations and improvements for all our customers and the wider communities we serve – evidenced from feedback from customers and regulatory bodies, alongside feedback from our independent customer panel. Suppliers will help continuously engage with and gain feedback from all our customer segments and wider stakeholder groups in a collaborative way to ensure our business plans, long-term and day-to-day, are built around their priorities and needs. Finally, ensure our customer insight plan is aligned to key water regulatory requirements.
Timeline
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Tender Regions
CPV Codes
79310000 - Market research services
79342310 - Customer survey services
73110000 - Research services
79342311 - Customer satisfaction survey
79342300 - Customer services
Keywords
customer care
opinion polling
focus groups
survey execution
technical review
research studies
client support
brand research
product testing
client relations
market surveys
CSAT surveys
service desk
post service evaluation
customer interaction
consumer survey analysis
knowledge acquisition
market trend analysis
satisfaction assessment
satisfaction metrics
customer survey services
exploratory research
consumer research
academic investigation
competitive analysis
client questionnaires
help desk services
feedback collection
literature review
market research services
scientific analysis
data interpretation
consumer assistance
project evaluation
after-sales support
consumer insights
satisfaction index
customer services
customer insight gathering
customer experience feedback
satisfaction survey design
customer satisfaction survey
satisfaction benchmarking
client satisfaction measurement
customer feedback surveys
consumer satisfaction polling
strategic research planning
market segmentation studies
service experience management
Workflows
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Details
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