Closed
Preliminary Market Engagement for Out of Hours Service
Descriptions
This is a Preliminary Market Engagement Exercise - this not a tendering opportunity or a call for competition. Abri is seeking information from potential providers to help shape our approach to procuring a modern, efficient, and customer focused Out of Hours (OOH) service. Our goal is to enhance our emergency repair services by gaining insights into market capabilities and innovations, understanding how providers manage similar contracts, and identifying potential improvements in customer experience, technology integration, and efficiency. This will inform the development of a robust and competitive tender specification. We welcome input from providers on service models, technology solutions, and value-added services to ensure high-quality, customer-focused support for our residents at all times. Through this engagement, we aim to: • Gain insights into current market capabilities and innovations. • Understand how providers manage similar contracts and handle emergency call-outs. • Identify potential improvements in customer experience, technology integration, and efficiency. • Inform the development of a robust and competitive tender specification. We welcome input from providers on service models, technology solutions, and value-added services that will help us deliver high-quality, customer-focused support to our residents at all times. This engagement is NOT a call for competition and does NOT form part of a formal procurement process. Responses will inform the development of our strategy, specification and how we approach the market when we do procure.A correction needed to be made on submission return date for this PME due to system error . The updated deadline is now 12:00 NN on 20 June 2025.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
79512000 - Call centre
79342300 - Customer services
Keywords
customer care
CRM calls
client support
client relations
service desk
inbound/outbound calls
customer interaction
multi-channel support
helpdesk call centre
help desk services
call handling services
call queue management
telemarketing operations
consumer assistance
call centre services
after-sales support
customer services
customer contact management
service experience management
contact centre operations
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
Tenderbase ID :
Low Value :
High Value :
