Open Closing in a 24 days

Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre

Descriptions

HIOWC & TVP is seeking information from qualified suppliers regarding the provision of a Customer Relationship Management (CRM) system that will integrate with a new Contact Centre as a Service (CCaaS) platform currently being procured for our Police Control Room and Contact Centre environments. Please see the attached document for further information and instruction

Timeline

Published Date :

5th Feb 2026 Yesterday

Deadline :

2nd Mar 2026 in a 24 days

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Keywords

IT consulting

web services

network support

cloud services

IT systems

IT outsourcing

software development

cybersecurity support

application maintenance

digital solutions

help desk services

enterprise software

digital transformation

technical support

application software

system integration

software customization

packaged applications

IT infrastructure management

software package and information systems

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Workflows

Status :

Open

Procedure :

N/A

Suitable for SME :

Yes

Nationwide :

No

Assign to :

Tender Progress :

0%

Details

Notice Type :

Pipeline

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk