Open Closing in a 5 months
Prisoner Integrated Communications Service (PICS) – Preliminary Market Engagement
Descriptions
The Prisoner Integrated Communications Service (PICS) is to replace the current Prisoner Telephony Service (PTS) currently implemented across public prisons in England and Wales. The current PTS involves use of what are widely referred to as PIN phones - pay-phone devices, which are operated with a Personal Identification Number (PIN) linked to a specified prisoner’s account (instead of cash or a phonecard). A prisoner can only make calls to limited nominated numbers which are pre-vetted. This includes family, friends, legal representatives and the Samaritans. This service is currently provided to approximately 70,000 prisoners, through over 60,000 in-cell phones and 5,000 wing phones, across 109 public prisons in England and Wales. The service is critical for prisoners and prison staff as it contributes to wellbeing, rehabilitation, and supports discipline by enabling prisoners to maintain contact with key people such as friends, family and support services. The replacement PICS will provide prisoners in England and Wales with strictly monitored digital communication channels (voice, messaging & potentially in-cell video at a later date) via digital devices such as laptops or tablets (currently Launchpad laptops) to securely contact family and friends, legal contacts, prison officers and external organisations to support their overall wellbeing and rehabilitation. MoJ is in the process of defining its design for the future PICS and is seeking supplier insights and feedback for potential enhancement options that could be included in the proposed solution through preliminary market engagement.
Timeline
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Tender Regions
CPV Codes
64214400 - Communication land-line rental
32250000 - Mobile telephones
64212800 - Pay phone provider services
64212100 - Short Message Service (SMS) services
32412100 - Telecommunications network
64212900 - Pre paid phone card provider services
32524000 - Telecommunications system
64215000 - IP Telephone services
32520000 - Telecommunications cable and equipment
Keywords
mobile phone
cell phone
smartphone
mobile device
cellular phone
telecommunications network
telephony network
carrier network
telecom infrastructure
telecom service network
telecommunications cables
fiber-optic cables
copper telecom cables
cable infrastructure
telecom hardware
network cabling components
telecom system
voice/data system
communication network system
integrated telecom system
text message delivery
SMS gateway service
bulk text messaging
mobile SMS notification
two-way messaging service
SMS alert provision
SMS campaign service
mobile text alerting
SMS broadcast system
text communication service
public phone operation
coin-op phone service
kiosk telephony
community payphone provision
public call service
street phone operator
phone booth service
pay-station telephone
public access telephony
coin telephone management
prepaid calling card service
top-up phone card
pay-as-you-go calling
telecom voucher distribution
prepaid telephony
card-based call service
scratch-card telecom service
international telecom card
prepaid PIN calls
prepaid voice vouchers
leased telephone line provision
fixed-line rental service
landline communication lease
dedicated line hire
copper-line leasing
private circuit rental
voice/data line hire
telecom cable leasing
permanent land-line service
leased voice/data circuit
VoIP call provision
internet telephony service
SIP voice communication
hosted PBX solution
IP-based voice calls
broadband phone access
virtual phone system
software-based telephony
IP voice infrastructure
online voice network
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
