Closed

Proactive communications and engineer arrival tracking service

Descriptions

We are looking for a supplier to provide automated communication to customers throughout their journey as well as engineer arrival tracking services for our connections customers. The service will be used to send auto notifications via SMS. email or ....see more

Engagement

If you wish to participate in the pre market engagement, please email Rebecca.Crisp@wwutilities.co.uk expressing your interest. We will be speaking to a maximum of 4 suppliers, chosen on a first come first serves basis, and will be holding a 40 minu ....see more

Timeline

Published Date :

31st Jul 2025 6 months ago

Deadline :

5th Sep 2025 5 months ago

Contract Start :

30th Jun 2026

Contract End :

30th Jun 2030

Tender Regions

CPV Codes

Keywords

text/voice/chat platform

presence status manager

real-time alert system

internal messaging hub

instant messaging client

notification dispatcher

message encryption client

communication history tool

unified communications tool

threaded conversation interface

Tender Lot Details & Award Criteria

1 Tender Lots

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Workflows

Status :

Closed

Procedure :

N/A

Suitable for SME :

Yes

Nationwide :

No

Assign to :

Tender Progress :

0%

Details

Notice Type :

PIN

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk