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Provision of Asylum Accommodation and Support Services
Descriptions
The Asylum Support and Accommodation Programme (ASAP) is a long-term transformation programme in the delivery of asylum support and accommodation services.
The objective is a transformative re-procurement of services to replace the following contracts:
• Asylum Accommodation Support Contracts (AASC)
• Advice Issue Reporting and Eligibility (AIRE)
• Bridging Accommodation and Travel Services (BATS)
• Asylum Support Payments (ASP)
The Home Office will be going to market for supplier(s) who can:
1. Accommodation Provision - Identify, acquire, and maintain a diverse range of safe, suitable, and legally compliant accommodation types within agreed timescales and contracted regions to meet the varied needs of asylum seekers. Ensure accommodation aligns with statutory and regulatory standards, and is approved and allocated in collaboration with Local Authorities to support lawful use, community integration, and minimal impact on local services.
2. Accommodation Management - Maintain accommodation to defined standards throughout its lifecycle, with robust systems in place for maintenance, temporary housing, and complaint communication and resolution to ensure a safe, suitable, and responsive living environment for asylum seekers.
3. Transport - Arrange, manage, and deliver a 24/7/365 transportation service that is safe, timely, and responsive to asylum seeker needs in line with Home Office policy, whether independently or as directed by the Home Office. This includes the use of suitable, appropriately equipped, roadworthy vehicles and professional drivers, supported by an appropriate IT booking system, and ensuring the transport of asylum seekers, their dependents, and permitted belongings with appropriate assistance and within agreed timescales.
4. Sustenance - Ensure that asylum seekers receive appropriate interim support through food vouchers or cash, including issuing food vouchers as a temporary or emergency measure until a Section 4 payment card is provided or replaced, and providing cash where full board accommodation is not available.
5. Safety and Security - Ensure the safety and security of all staff and asylum seekers by implementing appropriate training, incident management, cross-provider collaboration, and vetting procedures.
6. Audit & Assurance Services - Monitor provider compliance and performance through a structured assurance framework, combining inspections, desk-based reviews, and data analysis to identify trends, risks, and areas for improvement. The assuror must also produce clear, evidence-based reports to support supplier management and meet the reporting requirements of external assurance bodies.
7. Service User Assistance - The Provider must ensure that asylum seekers receive clear, accessible, and timely information and support throughout their asylum journey - from initial application and arrival at accommodation to integration into the community. This includes maintaining a reliable single point of contact, delivering oral and written communication in a way asylum seekers can understand, assisting with access to local services, and continuously monitoring and improving the asylum seeker experience through inclusive feedback mechanisms.
8. Wellbeing and Safeguarding - Establish effective communication channels with relevant partners to ensure timely notification and coordination on safeguarding and wellbeing matters. Where safeguarding concerns are identified, specialist safeguarding staff must be deployed and follow the prescribed action plan.
Proactively prevent and reduce safeguarding incidents, the Provider must offer ongoing support to asylum seekers and ensure that all staff and asylum seekers have access to resources that help them recognise, respond to, and report safeguarding concerns.
Regular welfare checks must be conducted for all asylum seekers.
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**The content of this Notice, including the nature of works and services including start date of contract, may be subject to change.**
Engagement process description
The Asylum Support and Accommodation Programme Commercial Team will carry out the engagement in two phases, the first phase will focus on gathering market feedback between June and July 2025, and the second phase will focus on validating strategy with market insights in August and September 2025. Further phases may be included in advance of any formal procurement launch.
It is our intention to invite those suppliers that express an interest in this opportunity. In the event of high demand, we reserve the right to limit attendance to ensure fair and manageable engagement. Where attendance is limited, efforts will be made to ensure a representative cross-section of the market is included.
Suppliers who are unable to attend will not be disadvantaged in any future procurement and will be provided with access to any relevant materials or outputs from the engagement session.
For the purposes of this Preliminary Market Engagement Notice, the estimated contract value has been listed as £0. This figure does not reflect the expected final value of the contract. The actual estimated value is currently being finalised and will be shared as part of the ongoing market engagement process.
1. To express an interest, participants must first be registered on the Home Office eSourcing Suite. If you have not yet registered, this can be done online at https://homeoffice.app.jaggaer.com/web/login.html by following the link. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering and who will be entering into a contract if invited to do so.
2. Send an 'Expression of Interest' email following the instructions:
Email to: ASAPprocurement@homeoffice.gov.uk
Email title: Expression of Interest - ASAP - NDA Request - (DUNS number)
3. The email must include the following:
Supplier name (as on Companies House)
DUNS number
Jaggaer registration details
Contact person - Name, job title, email address, contact number
4. The suppliers will be added to the NDA event on Jaggaer to access the NDA. This will contain the instruction to access and return signed copies.
5. The suppliers will receive countersigned NDAs and access to the Background Note providing details of the services in scope, engagement process and timelines.
PHASE 1: Gathering Market Feedback
ASAP Industry Day (In-person, London):
Publish Preliminary Market Engagement Notice - 28 May 2025
Deadline for Express of Interest; 12:00 BST on - 4 June 2025
Deadline for supplier signed NDAs; 16:00 BST on - 5 June 2025
Deadline for suppliers to confirm attendees; 16:00 BST on - 6 June 2025
Industry Day logistics and invites confirmed - 6 June 2025
Industry Day - 10 June 2025
Request for Information (RFI - Round 1):
RFI live - 10 June 2025
Deadline for Express of Interest; 12:00 BST on - 11 July 2025
Deadline for supplier signed NDAs; 16:00 BST on - 14 July 2025
Deadline for Clarification Questions; 12:00 BST on - 15 July 2025
Publish response to Clarification Questions - 16 July 2025
RFI response deadline; 16:00 BST on - 18 July 2025
Service-Specific Industry Days (Virtual):
Publish Preliminary Market Engagement Notice(s) - 20 June 2025
Service-Specific Industry Days - 30 June - 11 July 2025
Timetable for every service line will be published in respective Preliminary Market Engagement Notice published latest by 20 June 2025.
Supplier 1:1s:
Notification of supplier 1:1s - 7 - 18 July 2025
Hold virtual supplier 1:1s - 14 - 31 July 2025
PHASE 2: Validating Strategy with Market Insights
Request for Information (RFI - Round 2):
RFI live - 6 August 2025
RFI response deadline; 16:00 BST on - 29 August 2025
Supplier 1:1s:
Notification of supplier 1:1s - 8 - 12 September 2025
Hold virtual supplier 1:1s - 15 - 30 September 2025
*Please note that these dates are indicative and are subject to change.
*Please note that the Home Office reserves the right to amend the Market Engagement process at a later date if needed. Any changes will be updated on the Preliminary Market Engagement Notice and through Jaggaer.
1. Additional CPV coverage;
2. Updated engagement process and timelines.
Timeline
Published Date :
Deadline :
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Tender Regions
North West
South West
North East
East of England
Yorkshire and The Humber
South East
East Midlands
West Midlands
Ireland
Wales
Scotland
Northern Ireland
London
CPV Codes
98341110 - Housekeeping services
79710000 - Security services
85312000 - Social work services without accommodation
75000000 - Administration, defence and social security services
55520000 - Catering services
30237131 - Electronic cards
60130000 - Special-purpose road passenger-transport services
44211100 - Modular and portable buildings
50000000 - Repair and maintenance services
79993000 - Building and facilities management services
85311000 - Social work services with accommodation
90911100 - Accommodation cleaning services
60000000 - Transport services (excl. Waste transport)
70331000 - Residential property services
63520000 - Transport agency services
98341000 - Accommodation services
79993100 - Facilities management services
98000000 - Other community, social and personal services
Keywords
electronic card
smart card
module card
embedded card
control card
modular buildings
portable units
transportable buildings
mobile cabins
relocatable structures
equipment repair service
preventive maintenance program
troubleshooting visit
onsite repair support
maintenance contract service
repair diagnostics
component replacement service
service schedule planning
emergency repair team
calibration service
professional food service
event catering provision
customized meal delivery
group dining setup
contracted catering operations
flexible menu services
food service logistics
offsite meal preparation
catering staff service
food presentation solutions
road passenger transport
general freight shipment
logistics delivery service
transport vehicle operation
non-waste transport service
transit route operation
haulage logistics service
cargo transport management
transport network provisioning
transport planning service
school bus service
patient transport vehicle
airport shuttle operation
employee transfer bus
tourism coach service
disability transport service
corporate shuttle provision
VIP transport service
event coach hire
special‑needs transit
freight agency operations
cargo booking service
transport coordination service
shipment brokerage
haulage arrangement
logistics agency facilitation
transport order management
freight forwarding support
carrier liaison service
transport booking coordination
residential estate management
housing property services
home facility oversight
tenant services
dwelling property care
residential building maintenance
tenant liaison services
housing estate operations
tenant support services
home property administration
government services
national defense operations
public sector administration
social protection programs
state-run initiatives
civil service delivery
institutional governance
public welfare management
regulatory enforcement
defense and security coordination
security services
guarding services
property protection
asset security
premises security
security officer deployment
static guarding
mobile patrol
corporate security
infrastructure security
facilities management
building maintenance
property supervision
facility operation
premises upkeep
building services coordination
site management
infrastructure maintenance
HVAC oversight
utility management
facility management
asset management
space planning
cleaning coordination
maintenance scheduling
service contracts
janitorial oversight
building administration
security coordination
equipment servicing
residential social care
housing support services
group home placement
supported living accommodation
shelter-based social work
care homes
residential welfare services
live-in support
specialist housing
accommodation-based care
day care
counselling services
home care support
outreach social work
community aid
social inclusion programs
welfare visits
non-residential social services
family support outreach
client advocacy
hotel room cleaning
hostel sanitation
lodging housekeeping
bed and breakfast cleaning
guest accommodation upkeep
bedroom cleaning services
transient lodgings sanitation
community support services
social welfare provision
personal care services
public engagement programs
lodging provision
hostel operations
temporary housing
guest accommodation
dormitory management
participant lodging
contractor housing
event lodging
training stay services
supervised accommodation
room cleaning execution
linen replacement
daily room upkeep
bed-making service
hospitality tidying
cleaning schedule management
hygiene standard enforcement
residential cleaning
washroom servicing
guest room sanitation
Tender Lot Details
2 Tender Lots
Workflows
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Details
Notice Type :
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Buyer Information
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Procurement Contact
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Possible Competitors
1 Possible Competitors
