Open Closing in a 8 months
Provision of Contact Centre Services to the Legal Aid Agency
Descriptions
The Legal Aid Agency ("LAA") is inviting Tenders for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS).
The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales.
The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.
Timeline
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Tender Regions
CPV Codes
79100000 - Legal services
Keywords
legal services
law firm support
litigation services
legal consultancy
legal representation
advisory legal services
courtroom representation
contract law services
legal compliance services
Tender Lot Details
2 Tender Lots
Workflows
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Details
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Possible Competitors
1 Possible Competitors
