Closed
Provision of Friends and Family Test
Descriptions
THIS IS A PRELIMINARY MARKET ENGAGEMENT ACTIVITY
Queen Victoria NHS Foundation Trust is seeking to understand whether there are any organisations that are interested in providing a Friends and Family Test Service.
The successful provider would be expected to provide a web based software solution for the design, compilation, administration, analysis and reporting of the Friends Family Test questionnaire.
Organisations are requested to express an interest by sending a short introductory email to qvh.procurement@nhs.net by 5pm on 20th January 2026
Please note: This is a preliminary engagement exercise designed to gather insight and test feasibility before any formal procurement. It will help inform our business case and plans but will not in any way influence the outcome for future tender opportunities. At this stage, no commitment is being made by the Trust to procure any services.
Engagement
Market Engagement
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
64212100 - Short Message Service (SMS) services
79311000 - Survey services
79311300 - Survey analysis services
Keywords
data modeling
data collection
opinion surveys
online surveys
survey analysis
survey services
sample surveys
IT systems
field surveys
survey implementation
results evaluation
bulk text messaging
telephone surveys
quantitative analysis
questionnaire design
SMS gateway service
SMS broadcast system
survey data gathering
text message delivery
digital solutions
enterprise software
application software
survey data analytics
data interpretation
SMS campaign service
SMS alert provision
mobile text alerting
packaged applications
mobile SMS notification
respondent data processing
two-way messaging service
survey findings synthesis
analysis of survey outcomes
text communication service
statistical survey reporting
software package and information systems
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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