Awarded

Provision of High Volume Call Handling (HVCH)

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Descriptions

HVCH is an integral part of NIE Networks’ fault and emergency response processes and systems. It plays a fundamental role in call handling operations, both during normal call volumes and periods of high demand. The HVCH hosted system provides 1 ....see more

Timeline

Published Date :

22nd Sep 2025 5 months ago

Deadline :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

North West South West North East East of England Yorkshire and The Humber South East East Midlands West Midlands Ireland Wales Scotland Northern Ireland London

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Keywords

IT consulting

web services

network support

cloud services

IT outsourcing

software development

cybersecurity support

application maintenance

help desk services

digital transformation

technical support

system integration

software customization

IT infrastructure management

Tender Lot Details & Award Criteria

1 Tender Lots

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Workflows

Status :

Awarded

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

Northern Ireland Electricity Networks Ltd

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk