Provision of Public Online Community Panel Management

Descriptions

CQC are looking to procure an external supplier to manage a representative 'people's panel' made up of members of the public who will give their views through tasks (surveys) via our online community. The recruitment process Manage recruitment of a minimum of 100 members of the public per cycle for a contract period of 12 months (panel refreshed every 3 months) We would like the supplier to outline: •how many people they would look to recruit (we need to have 100 people on each a panel as a minimum to provide us with confidence in the information we find out ) but we would like suppliers to state how many people they could recruit to the panel without the total budget available. •their proposed process for recruiting new panel members, including the frequency of recruitment activities (we need to refresh the panel at least every three months to prevent the participants from becoming CQC experts) We are considering recruiting a mix of people from the categories below but would look to the supplier to suggest alternative groups, given CQC's role and remit, about how we should split the percentage. We are open to suppliers suggesting a different split as long as they clearly specify their justifications as opposed to what we have outlined.e : •20% who have not heard of CQC •20% who are current users of general healthcare services •20% who have used a hospital in the past year •20% current users of social care services or carers of someone using social care •20% current users of mental healthcare services or carers of someone using mental healthcare services Within these categories, we would specifically look to know if any of the following groups are represented for internal reporting purposes: •people with long term conditions •People with a disability including learning disabilities •Carers