Open in a 1 year

Provision of Soft Facilities Management (Soft FM) Services

Descriptions

The James Paget University Hospitals NHS Foundation Trust is a 500-bed (approx.) acute hospital serving 250,000 people in Norfolk and Suffolk. The Trust aims to improve efficiency and quality by engaging a specialist provider (or providers) for soft FM services. This RFI (Request for Information) is soliciting information from experienced FM suppliers on how they would deliver these services under contract, with an emphasis on cost savings, high service quality, and innovation. The Trust intends to act quickly – aiming to award a contract within six months of this RFI issuance – to ensure uninterrupted service delivery and rapid realisation of savings. Respondents should describe how they would organise and manage all the soft FM services listed below, tailored to the James Paget Hospital (approximately 500 in-patient beds, 24/7 emergency services) 1. Cleaning and Housekeeping: Daily ward and department cleaning; deep/terminal cleans of wards, rooms and theatres; hygiene and infection-control cleaning (floors, surfaces, restrooms); public‐area cleaning (lobbies, corridors); decontamination room cleaning; outbreak response cleaning. Office spaces cleaning. 2. Patient, Staff and Visitor Catering: Nutritional meal preparation and delivery for patients (including special diets); staff dining and cafeteria services; visitor and retail catering outlets (cafés, coffee shops, vending machines); ward hostess, hydration rounds and bedside meal ordering systems; catering management and menu planning. 3. Portering: Patient portering (bed moves, escort services, and couriering samples); internal logistics (moving equipment, stores and linen to wards); mortuary support (transfer of bodies); mail and specimen collection; patient discharge escorts. Supporting with fire alarms and operational incidents. 4. Security and Access Control: Consisting of security guards and patrols (24/7); CCTV and alarm monitoring; controlled entry/exit screening; security lockouts; ward security and enhanced security for disruptive patients to support clinical staff, 1-1 and mental health support (e.g. for paediatric or psychiatric units); lone-worker alarms. Assist and support with operational incidents and fire or other necessary evacuations. 5. Window Cleaning and Exterior Cleaning: Regular interior and exterior window washing; facade and canopy cleaning; cleaning of external seating or smoking. 6. Switchboard Services; Telephone switchboard/helpline for public and staff. 7. Post Room and Mail Handling: Sorting and delivery of incoming and outgoing mail, packages and pathology specimens. Further details are included in the RFI document available here: https://atamis-1928.my.site.com/s/Welcome

Timeline

Published Date :

8th Jul 2025 Today

Deadline :

8th Jul 2026 in a 1 year

Contract Start :

1st Feb 2026

Contract End :

31st Jan 2030

Tender Regions

CPV Codes

Tender Lot Details

1 Tender Lot

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Workflows

Status :

Open

Assign to :

Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors