Awarded
Public Engagement and Satisfaction Surveys for West Yorkshire Police
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Descriptions
West Yorkshire Police have tendered for a Force victims' satisfaction programme, as well as ad-hoc public engagement.
Approximately 10,700 satisfaction surveys are currently undertaken by telephone per year as part of an ongoing monthly programme, allowing analysis of the Force to be completed and reported upon. These surveys measure satisfaction with the police service that victims and/or callers have received and allows WYP to identify where improvements could be made.
On an ad-hoc basis other mechanisms of consultation and engagement may be required to explore new issues or to increase understanding of themes identified via existing surveys. A wider range of methodologies may be used for this including online surveys, focus groups and face to face surveys.
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Tender Regions
CPV Codes
79342311 - Customer satisfaction survey
79311210 - Telephone survey services
Keywords
CATI services
CSAT surveys
post service evaluation
telephone polling
remote survey conduction
outbound survey calls
telephone surveys
telephonic polling
satisfaction assessment
satisfaction index
customer experience feedback
phone-based data collection
customer satisfaction survey
satisfaction benchmarking
client satisfaction measurement
consumer satisfaction polling
opinion polling via phone
structured telephone interviews
phone questionnaire execution
Tender Lot Details & Award Criteria
1 Tender Lots
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