Awarded
Public Engagement and Satisfaction Surveys for West Yorkshire Police
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Descriptions
West Yorkshire Police have tendered for a Force victims' satisfaction programme, as well as ad-hoc public engagement.
Approximately 10,700 satisfaction surveys are currently undertaken by telephone per year as part of an ongoing monthly programme, allowing analysis of the Force to be completed and reported upon. These surveys measure satisfaction with the police service that victims and/or callers have received and allows WYP to identify where improvements could be made.
On an ad-hoc basis other mechanisms of consultation and engagement may be required to explore new issues or to increase understanding of themes identified via existing surveys. A wider range of methodologies may be used for this including online surveys, focus groups and face to face surveys.
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Tender Regions
CPV Codes
79342311 - Customer satisfaction survey
79311210 - Telephone survey services
Keywords
telephone surveys
CATI services
phone-based data collection
telephonic polling
structured telephone interviews
remote survey conduction
phone questionnaire execution
outbound survey calls
opinion polling via phone
telephone polling
customer satisfaction survey
client satisfaction measurement
CSAT surveys
satisfaction benchmarking
post‑service evaluation
satisfaction index
consumer satisfaction polling
customer experience feedback
satisfaction assessment
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
