Awarded
QQI ICT Support - ICT Support Services
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Descriptions
QQI is issuing this Request for Tender (RFT) in order to select a supplier or suppliers for the provision of ICT Support Services. The tender is offered in seven lots. Lots may be awarded separately or to a single supplier. To fulfil its responsibilities QQI needs its ICT services to perform, be highly available and highly responsive to customer needs with minimal downtime. In order to achieve this, it is intended by means of this tender process to appoint a supplier(s) to one or more lots based on technologies in use. Tenderers responding should have a proven track record and demonstrated experience in the provision of ICT Support Services to organisations similar in size to QQI, including public sector organisations.
Timeline
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Tender Regions
CPV Codes
72261000 - Software support services
72253200 - Systems support services
Keywords
SLA management
user inquiry handling
software troubleshooting
platform support modules
server uptime monitoring
OS assistance services
bug ticket processing
license management support
version patching services
infrastructure troubleshooting
long-term software upkeep
remote diagnostics services
feature request coordination
software maintenance workflows
patch application support
Workflows
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Details
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