Closed
Rail Self-Service Ticket Vending Machine (TVM) Solution
Descriptions
Transport for Wales Rail Limited (the Contracting Authority) is seeking a suitably qualified and experienced supplier to supply, install, provide ongoing maintenance and support of a self-service Ticket Vending Machine (TVM) solution across its rail network of Wales and border stations.
The scope of the requirement includes securing a solution accredited by the Rail Delivery Group (RDG). The solution must be modern, accessible, reliable and user-friendly to ensure successful passenger use. A full and sustainable service approach is required from installation to decommissioning of equipment. The scope will also include the requirement for a Carbon Reduction Plan. The removal and sustainable disposal of the existing TVM estate may also be a requirement. TfW are seeking a supplier with innovative solutions and equipment which may be multi-functional e.g. capable of digital media advertising to enable TfW to maximise its return on investment. During the term of the agreement, integration with multimodal transport ticketing services may be required.
As part of on-going contract management requirements, the supplier would be required to provide insight into best practice within the rail and wider transport retail ticketing environment, future innovations and to help inform the procurement strategy and appropriate routes to market.
Engagement
This notice is issued solely for the purpose of gathering market intelligence and does not constitute a call for competition or a commitment to a formal procurement process at this stage. Through this early market engagement exercise, Transport for Wales Rail Limited (the Contracting Authority) seeks to: 1) Understand the level of market interest in any future procurement opportunity. 2) Obtain information on potential new market entrants and progress on Rail Delivery Group (RDG) accreditation. 3) Obtain information to help inform the specification e.g. setting of appropriate service level KPI’s; understand difference in potential delivery models. 4) Understand potential for system integration. 5) Understand options around decommissioning and sustainable approaches to management of product lifecycle. 6) Understand any supplier risks, including any associated risks and mitigations when operating in a live rail environment. 7) Contractual challenges Transport for Wales Rail Limited may not have considered. Suppliers who wish to participate in this exercise are invited to complete a questionnaire, which will support Transport for Wales Rail Limited in gathering market intelligence and shaping any future procurement approach. Please email supplychain@tfw.wales to register your interest in participating. Responses to the questionnaire are required by 5pm on Monday 21st July 2025. Suppliers are encouraged to raise further questions via the email address provided. The Authority reserves the right to engage further with all or a limited number of respondents subject to the questionnaires returned.
Timeline
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Tender Regions
CPV Codes
34980000 - Transport tickets
50317000 - Maintenance and repair of ticket-validation machinery
30144200 - Ticket-issuing machines
30123100 - Ticket-validation machines
50316000 - Maintenance and repair of ticket-issuing machinery
Keywords
fare validator
sensor cleaning
transit tickets
travel tickets
fare tickets
ticket media
transit ticket kiosk
sensor recalibration
electronic tickets
event ticket dispenser
kiosk interface tuning
fare gate integration
reservation tickets
validator firmware patch
ticketing systems
admission printer
payment terminal fix
transit ticket reader
validator alignment
validator housing repair
transport fare media
entrance validator
ticket roll replacement
contactless validator
smart card validator
validator lock servicing
ticket dispenser service
parking ticket printer
fare machine calibration
transport tickets
LED indicator fix
ticket validator overhaul
printing mechanism repair
magnetic stripe reader repair
barcode scanner calibration
validator software update
receipt printer maintenance
transit ticket validator service
Tender Lot Details & Award Criteria
1 Tender Lots
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