Awarded
Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations
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Descriptions
This procurement will consist of two packages. The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers. The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banking.
Timeline
Published Date :
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Tender Regions
CPV Codes
79510000 - Telephone-answering services
66110000 - Banking services
79342320 - Customer-care services
79342300 - Customer services
Keywords
customer care
payment services
issue resolution
client support
loan services
phone support
retail banking
client relations
customer support
business banking
service recovery
call answering
message taking
service desk
after-sales care
mail campaign services
customer interaction
switchboard services
commercial banking
banking solutions
receptionist answering
customer-care services
direct mail logistics
care coordination
financial transactions
relationship maintenance
bulk mailing services
incoming call handling
mail merge services
help desk services
address list management
proactive support
consumer assistance
call center answering
call screening services
account management
hotline management
service follow-up
bank account services
after-sales support
customer services
telephone-answering services
postal distribution planning
mailing list compilation services
mailing database handling
service experience management
interest-bearing services
Workflows
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Details
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Buyer Information
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