Awarded
Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations
Descriptions
This procurement will consist of two packages. The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers. The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banking.
Timeline
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Tender Regions
CPV Codes
79510000 - Telephone-answering services
66110000 - Banking services
79342320 - Customer-care services
79342300 - Customer services
Keywords
commercial banking
retail banking
account management
financial transactions
business banking
bank account services
payment services
interest-bearing services
banking solutions
loan services
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
customer-care services
customer support
proactive support
issue resolution
after-sales care
service follow-up
care coordination
relationship maintenance
service recovery
telephone-answering services
call answering
incoming call handling
message taking
switchboard services
receptionist answering
phone support
hotline management
call screening services
call center answering
mailing list compilation services
address list management
bulk mailing services
direct mail logistics
mail merge services
mailing database handling
postal distribution planning
mail campaign services
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
