Awarded
Request for Tenders (RFT) for the provision of Customer Support Services to the Strategic Banking Corporation of Ireland (SBCI) in connection with SBCI Products and Schemes
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Descriptions
The National Treasury Management Agency (NTMA) is seeking tenders for the provision of Customer Support Services to the Strategic Banking Corporation of Ireland (SBCI) in connection with SBCI Products and Schemes. Please see the RFT attached to this ....see more
Timeline
Published Date :
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CPV Codes
79500000 - Office-support services
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
79512000 - Call centre
79342300 - Customer services
72310000 - Data-processing services
Keywords
customer care
data computation
CRM calls
office support
legal services
client support
office logistics
client relations
batch computing
service desk
inbound/outbound calls
marketing consulting
mass data management
customer interaction
multi-channel support
business services
transaction processing
helpdesk call centre
office assistance
filing and archiving
IT operations processing
advisory services
receptionist services
clerical services
administrative support
help desk services
call handling services
call queue management
data processing services
corporate support
telemarketing operations
automated data handling
office support services
backend data processing
security services
real-time data execution
consumer assistance
printing services
professional services
call centre services
recruitment services
after-sales support
customer services
customer contact management
document handling services
service experience management
digital transformation workflows
contact centre operations
administrative coordination
office management support
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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