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Retail and Café Services – Whittington Health NHS Trust
Descriptions
Whittington Health NHS Trust is seeking to appoint a single Potential Operator to provide food and non-food retail services across four demised outlets at Whittington Hospital. The opportunity includes: • Coffee bar (31.5 sqm) • Deli (48.3 sqm) • Main entrance coffee shop (c. 20 sqm) • Retail shop area (up to 1,290 sqm) • Automated retailing (as an option) This is a 10-year services concession contract operating under a self-financing model. The Operator will pay a base rent and turnover-based rent, cover service charges and business rates, and must deliver services that are inclusive, sustainable, and aligned with NHS standards. The Trust encourages SME participation through the Supplier Academy model. Operators must demonstrate alignment with social value objectives and NHS food and retail guidelines, including WRAP, Government Buying Standards, and the National Standards for Healthcare Food and Drink.
Engagement
Whittington Health NHS Trust confirms that it has undertaken pre-market engagement in relation to the future procurement of retail and café services at Whittington Hospital. This engagement was conducted in accordance with Section 17 of the Procurement Act 2023, with the aim of informing the Trust’s procurement strategy, service model design, and commercial approach. The exercise was designed to ensure that the Trust has a full understanding of market capability, innovation, sustainability opportunities, and potential commercial structures before commencing any formal procurement. The engagement involved outreach via LinkedIn and direct conversations with a diverse group of providers, including but not limited to: • Compass Group • WSH Group • Thomas Franks • Fika Catering • A local SME store operator • Souter • Elior • Regular Cafes • Existing incumbent providers The Trust confirms that the purpose of this engagement was informative only, and no supplier was given an unfair advantage in any forthcoming procurement process. Any procurement opportunity will be advertised transparently and in accordance with statutory requirements.
Timeline
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Tender Regions
CPV Codes
55300000 - Restaurant and food-serving services
55520000 - Catering services
Keywords
eatery meal provision
offsite meal preparation
dine-in food offering
event catering provision
catering staff service
food service provision
flexible menu services
plated meal service
group dining setup
food service logistics
customized meal delivery
casual dining arrangement
contracted catering operations
restaurant dining service
professional food service
table dining establishment
restaurant catering service
food presentation solutions
restaurant hospitality operations
culinary service operations
Tender Lot Details & Award Criteria
1 Tender Lots
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