Awarded
Revenues & Benefits IT processing core system
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Descriptions
Revenues & Benefits software solution is the primary IT system that support the full end-to-end administration of, via wide ranging functions and processes across multiple contact channels, resident accounts & cases within the borough for:
• billing, collection and enforcement for Council Tax, National Non-Domestic Rate (Business Rates), Business Improvement Districts (BIDs), Housing Benefit Overpayments
• entitlement, assessment, and payment of Housing Benefit, Council Tax Support, Discretionary Housing Payment, Discretionary Council Tax Hardship and Local Welfare Assistance
• entitlement assessment of Free School Meals
Customer Resolution Centre and Business Support staff access MRI Revenues & Benefits on a permissioned basis for a subset of administration activities specific to their own roles & responsibilities.
Timeline
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Keywords
IT consulting
web services
network support
cloud services
IT outsourcing
software development
cybersecurity support
application maintenance
help desk services
digital transformation
technical support
system integration
software customization
IT infrastructure management
Workflows
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