Open Closing in 17 days

RFI for Provision of IT Service Management

Descriptions

IT service management tool, used as the main self‑service portal for logging and managing IT incidents, service requests and change requests.see more

Engagement

Request for Informationsee more

Timeline

Published Date :

27th Apr 2026 Yesterday

Deadline :

15th May 2026 in 17 days

Contract Start :

5th Jun 2027

Contract End :

5th Jun 2030

Tender Regions

North West South West North East East of England Yorkshire and The Humber South East East Midlands West Midlands Ireland Wales Scotland Northern Ireland London

CPV Codes

72253000 - Help-desk and support services

72260000 - Software-related services

Keywords

24/7 user assistance

user manual creation

service request handling

integration planning

version upgrade support

multi-tier helpdesk

training and onboarding

deployment assistance

user support ticketing

incident logging system

remote IT support

technical troubleshooting interface

support team coordination

software lifecycle guidance

tech writing and documentation

issue resolution workflow

platform migration services

Tender Lot Details & Award Criteria

1 Tender Lots

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Workflows

Status :

Open

Procedure :

N/A

Suitable for SME :

Yes

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

Intellectual Property Office

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk