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RFT 228056 - Request for the provision of Unified Inbox, Dashboard and Omni Channel enabled Text based Communications for the Citizens Information Board
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Descriptions
The Services comprise of a SaaS solution that provides a unified dashboard and inbox for omni-channel communications with members of the public in Ireland. This solution would enable customers of MABS to chat with a member of MABS staff through WhatsApp, Viber, Messenger, Twitter direct messaging, Instagram direct messaging, and an online web chat function on mabs.ie
Timeline
Published Date :
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Tender Regions
CPV Codes
64212200 - Enhanced Messaging Service (EMS) services
64212100 - Short Message Service (SMS) services
79342300 - Customer services
Keywords
customer care
client support
client relations
CRM platform
service desk
lead nurturing tool
enhanced text-image SMS
advanced text messaging
customer interaction
bulk text messaging
client interaction log
EMS feature messaging
SMS gateway service
SMS broadcast system
text message delivery
mobile EMS platform
help desk services
EMS-capable messaging
enriched SMS delivery
consumer assistance
SMS campaign service
customer dashboard UI
SMS alert provision
EMS content messaging
rich messaging service
sales pipeline tracker
mobile text alerting
mobile SMS notification
after-sales support
customer services
two-way messaging service
text communication service
formatted SMS transmission
multimedia text enhancement
customer feedback analyzer
opportunity management system
service experience management
marketing automation suite
contact segmentation tool
customer profiling engine
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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Details
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Buyer Information
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