Closed

RFT 228056 - Request for the provision of Unified Inbox, Dashboard and Omni Channel enabled Text based Communications for the Citizens Information Board

Descriptions

The Services comprise of a SaaS solution that provides a unified dashboard and inbox for omni-channel communications with members of the public in Ireland. This solution would enable customers of MABS to chat with a member of MABS staff through WhatsApp, Viber, Messenger, Twitter direct messaging, Instagram direct messaging, and an online web chat function on mabs.ie

Timeline

Published Date :

16th Nov 2022 2 years ago

Deadline :

5th Dec 2022 2 years ago

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Ireland

CPV Codes

64212200 - Enhanced Messaging Service (EMS) services

64212100 - Short Message Service (SMS) services

79342300 - Customer services

48445000 - Customer Relation Management software package

Tender Lot Details

1 Tender Lot

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Workflows

Status :

Closed

Assign to :

Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors