Closed
RFT 228056 - Request for the provision of Unified Inbox, Dashboard and Omni Channel enabled Text based Communications for the Citizens Information Board
Descriptions
The Services comprise of a SaaS solution that provides a unified dashboard and inbox for omni-channel communications with members of the public in Ireland. This solution would enable customers of MABS to chat with a member of MABS staff through WhatsApp, Viber, Messenger, Twitter direct messaging, Instagram direct messaging, and an online web chat function on mabs.ie
Timeline
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Tender Regions
CPV Codes
64212200 - Enhanced Messaging Service (EMS) services
64212100 - Short Message Service (SMS) services
79342300 - Customer services
Keywords
CRM platform
lead nurturing tool
customer profiling engine
sales pipeline tracker
opportunity management system
client interaction log
marketing automation suite
customer dashboard UI
contact segmentation tool
customer feedback analyzer
text message delivery
SMS gateway service
bulk text messaging
mobile SMS notification
two-way messaging service
SMS alert provision
SMS campaign service
mobile text alerting
SMS broadcast system
text communication service
EMS content messaging
multimedia text enhancement
rich messaging service
formatted SMS transmission
EMS-capable messaging
enhanced text-image SMS
mobile EMS platform
enriched SMS delivery
EMS feature messaging
advanced text messaging
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
Tender Lot Details
2 Tender Lots
Workflows
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Details
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Buyer Information
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Possible Competitors
1 Possible Competitors
