Awarded
RSSB2452 Creating a customer service ethos in RSSB
Descriptions
RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability. In November 2016, the Office of Rail and Road (ORR) published their report into independent review of RSSB (http://orr.gov.uk/consultations/closed-consultations/railway-safety-consultations/orrs-independent-review-of-rssb-in-2016) and made several recommendations. In accordance with the background given above, RSSB is seeking an experienced and independent provider to recommend how to create, embed, maintain and improve customer service behaviour and culture within the company.
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Tender Regions
CPV Codes
79342310 - Customer survey services
79342311 - Customer satisfaction survey
79342300 - Customer services
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Possible Competitors
1 Possible Competitors
