Awarded
Salesforce Service Cloud Voice
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Descriptions
Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products.
These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.
Timeline
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Keywords
personalization engine
sales pipeline software
CRM API integration
lead-to-cash integration
feedback loop modules
CRM platform development
customer interaction module
contact analytics dashboards
customer support ticketing
campaign management features
Tender Lot Details & Award Criteria
1 Tender Lots
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