Awarded
Scotland’s Domestic Abuse and Forced Marriage Helpline
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Descriptions
The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland’s Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf.The main objectives of the service are to:· Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service;· Provide specialist advice and signposting in relation to domestic abuse and forced marriage;· Be accessible to anyone who needs the service;Provide confidentiality and anonymity to anyone using the service.
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CPV Codes
79512000 - Call centre
Keywords
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
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Possible Competitors
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