Awarded
ScotRail Customer Contact Centre
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Descriptions
ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support.
The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future
Timeline
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Tender Regions
CPV Codes
79512000 - Call centre
Keywords
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
