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Shaping the Future of Assistive Telecare: Bield Seeks Partner for Innovation of Call Monitoring Technology
Descriptions
Bield Response24 (BR24), part of Bield Housing and Care, is seeking to engage with potential suppliers for the procurement of an innovative cloud-based Alarm Receiving Centre (ARC) solution. This Early Market Engagement exercise is intended to gather information and insights from potential suppliers to inform our procurement strategy.Background: Bield Response24, a prominent alarm receiving centre, is part of Bield Housing and Care, a Scottish not for profit registered charity and social landlord. Operating 24/7/365, BR24 currently monitors over 45,000 customers, including Bield tenants and various local authorities, housing associations, and out-of-hours services. Our current TEC monitoring platform is integral in delivering services in collaboration with Health and Social Care Services. With the evolving landscape of telecare, we are exploring new opportunities to enhance our service offerings with a focus on proactive and preventative solutions.Scope of Requirement: We are looking for a comprehensive solution that:Allows seamless expansion and integration with Health and Social Care Teams.Offers cutting-edge Technology Enabled Care (TEC) capabilities.Supports our ongoing growth and digital integration needs.Enhances our service delivery, focusing on proactive and preventative telecare.Ability to meet and deliver current service delivery.Holds TSA accreditation.Demonstrate its ability to incorporate the Telecare Information Framework for ScotlandCurrent Operations: BR24 has experienced significant growth since its creation in 1988. Currently, we monitor roughly 18,000 customers via TEC monitoring and 29,000 through out of services across 28 health boards in Scotland. Our services extend beyond Bield tenants to local authorities, housing associations, and commercial organisations. Our ambition includes developing innovative TEC services for proactive and preventative telecare.Partnership Opportunity: We seek a collaborative partner to revolutionise telecare delivery, enhancing reactive models and incorporating proactive and preventative approaches. The partner should be capable of integrating with new technology and services, driving innovation in telecare solutions.Information Sought: We invite interested companies and consortia to discuss potential solutions that align with our objectives. In particular, we are interested in:Comprehensive details of the offered platform, including basic components and additional software capabilities.The supplier's approach to supporting BR24's current delivery of services and future ambitions.Innovative solutions for transforming BR24 operations.Available resources for driving further innovation in telecare
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Tender Regions
CPV Codes
48000000 - Software package and information systems
85144000 - Residential health facilities services
85323000 - Community health services
72000000 - IT services: consulting, software development, Internet and support
79512000 - Call centre
85140000 - Miscellaneous health services
48814000 - Medical information systems
33195000 - Patient-monitoring system
48900000 - Miscellaneous software package and computer systems
75122000 - Administrative healthcare services
72260000 - Software-related services
85100000 - Health services
35121700 - Alarm systems
72268000 - Software supply services
33195200 - Central monitoring station
31625200 - Fire-alarm systems
Keywords
fire alarm system
automatic alarm network
fire siren system
emergency alarm infrastructure
patient monitoring systems
multi-parameter monitors
bedside monitoring units
central monitoring stations
nurse station consoles
networked monitoring hubs
alarm systems
security alarms
intrusion detection systems
burglar alarm systems
emergency alarms
fire alarms
motion alarms
access alarms
audio alarms
security notification systems
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
electronic health records
clinical workflow engine
patient data registry
medical decision support
healthcare interoperability
HL7 integration
telemedicine interface
diagnostic record system
health analytics hub
secure health database
software bundle installer
integrated IT solution
diverse application suite
bespoke systems package
multi-purpose software toolkit
turnkey IT system
mixed-license software
cross-platform system bundle
vendor-neutral software pack
contract-based software set
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
tech writing and documentation
training and onboarding
deployment assistance
software lifecycle guidance
user manual creation
version upgrade support
platform migration services
integration planning
software distribution
licensed software supply
packaged software delivery
enterprise software provision
off-the-shelf software
software licensing
commercial software solutions
software sales
IT application supply
digital software products
health policy implementation
hospital licensing
medical service regulation
healthcare facility oversight
clinical standards enforcement
national health program administration
medical professional registration
insurance documentation services
public health office services
regulatory health governance
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
medical services
clinical healthcare
hospitalization
outpatient care
specialist consultations
diagnostic services
therapeutic treatments
patient care provision
preventive health services
health assessments
healthcare services
wellness programs
community health support
preventive health measures
health consultancy
public health initiatives
patient health education
health promotion
non-specialist care
general wellbeing services
residential healthcare
long-term care facility
assisted living health services
convalescent home care
nursing home services
residential rehabilitation centre
elder residential care
chronic care residence
health-based living facility
communal health care
public health outreach
community nursing
health education programmes
immunisation clinics
primary care outreach
community wellness
mobile health units
local health promotion
healthcare access services
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
