Awarded
Single Party Framework Agreement for the provision of ICT Managed Services for Health and Safety Authority
Descriptions
The Health and Safety Authority ‘HSA’ are seeking to engage a Managed Service Provider for the delivery of a suite of SLA-governed IT services under a single party framework agreement across a suite of technology areas and functions. The Contracting Authority are looking for a partner for the future to provide advice and recommendations for future solutions, as well as support them in the procurement of such solutions, if required. The Contracting Authority is focussed on ensuring the stability and performance of its core and legacy IT Infrastructure and Application landscape. A Managed Service Provider must help the HSA to identify new opportunities and technology innovations and provide a more cohesive and integrated ICT service, thus freeing up their IT resources which would enable them to focus on supporting the business and their objectivesIn addition, the Managed Service Provider will be responsible for providing a level of business expertise that will translate IT planning and operational events into business outcomes and impacts.
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
72261000 - Software support services
72315000 - Data network management and support services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
72253200 - Systems support services
72250000 - System and support services
72510000 - Computer-related management services
Keywords
end-to-end system services
IT support framework
infrastructure maintenance
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
platform support modules
OS assistance services
infrastructure troubleshooting
server uptime monitoring
patch application support
remote diagnostics services
software maintenance workflows
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
network configuration management
infrastructure surveillance
node monitoring
network integrity support
traffic flow regulation
diagnostic network tools
interconnection services
managed switch support
virtual network assistance
enterprise network troubleshooting
IT asset support
system lifecycle administration
technology operations assistance
digital service provisioning
endpoint management
integrated tech solutions
computer utility coordination
on-premise system support
general computing assistance
workstation management
infrastructure lifecycle control
IT performance supervision
helpdesk coordination
managed support frameworks
service desk implementation
hardware lifecycle tracking
network service routing
computer asset management
centralized IT monitoring
digital workflow control
IT support consulting
tech advisory services
systems assistance
computing guidance
technology troubleshooting consultancy
operational support advisory
technical IT consultancy
hybrid support services
professional tech consultation
systems aid
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
