Awarded
Single Party Framework Agreement for the provision of ICT Managed Services for Health and Safety Authority
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Descriptions
The Health and Safety Authority ‘HSA’ are seeking to engage a Managed Service Provider for the delivery of a suite of SLA-governed IT services under a single party framework agreement across a suite of technology areas and functions. The Contracting Authority are looking for a partner for the future to provide advice and recommendations for future solutions, as well as support them in the procurement of such solutions, if required. The Contracting Authority is focussed on ensuring the stability and performance of its core and legacy IT Infrastructure and Application landscape. A Managed Service Provider must help the HSA to identify new opportunities and technology innovations and provide a more cohesive and integrated ICT service, thus freeing up their IT resources which would enable them to focus on supporting the business and their objectivesIn addition, the Managed Service Provider will be responsible for providing a level of business expertise that will translate IT planning and operational events into business outcomes and impacts.
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
72261000 - Software support services
72315000 - Data network management and support services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
72253200 - Systems support services
72250000 - System and support services
72510000 - Computer-related management services
Keywords
node monitoring
SLA management
systems aid
IT asset support
network service routing
IT support consulting
systems assistance
tech assistance packages
managed switch support
user inquiry handling
software troubleshooting
24/7 user assistance
platform support modules
diagnostic network tools
helpdesk coordination
workstation management
full-cycle IT support
technical IT consultancy
service request handling
endpoint management
managed systems support
digital workflow control
server uptime monitoring
traffic flow regulation
OS assistance services
multi-tier helpdesk
tech advisory services
user support ticketing
incident logging system
remote IT support
IT support framework
user support coverage
hybrid support services
interconnection services
computing guidance
bug ticket processing
technical troubleshooting interface
infrastructure surveillance
network integrity support
centralized IT monitoring
system lifecycle administration
license management support
infrastructure maintenance
computer utility coordination
version patching services
general computing assistance
end-to-end system services
support team coordination
on-premise system support
infrastructure troubleshooting
virtual network assistance
IT performance supervision
professional tech consultation
long-term software upkeep
service desk implementation
network configuration management
computer asset management
remote diagnostics services
issue resolution workflow
feature request coordination
digital service provisioning
managed support frameworks
operational support advisory
enterprise network troubleshooting
software maintenance workflows
technology troubleshooting consultancy
infrastructure lifecycle control
integrated system operations
reactive and proactive IT services
patch application support
hardware lifecycle tracking
integrated tech solutions
technology operations assistance
Tender Lot Details & Award Criteria
1 Tender Lots
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