Awarded
Strategic Digital Partner
Descriptions
Following an unsuccessful tender in 2024, The Education and Training Foundation (ETF) have followed a process for a direct award contract as a follow-on to the original tender.
The move to a process for direct award through negotiated procedure was as a direct result of the reasons from the unsuccessful procurement in 2024.
Essential requirement detailed in the original tender that were not able to be fulfilled included:
- Digital partners should have an extensive portfolio of clients that are professional membership bodies
- Compliance with Department for Education (DfE) authority to operate
- CRM 'MUST' requirements listed in Part 2 TRD excel spreadsheet
Of the 112 suppliers who registered their interest in the bid, several withdrew for the following reasons:
- There was concern that there was an existing UX agency partner
- They had limited experience in the membership organisation space
- They felt the functional requirements lent themselves more to an off the shelf product rather than bespoke
- They felt they weren't the right technical fit
Note, ETF felt that Umbraco was an essential requirement to avoid security breaches.
Following the failed tender a temporary arrangement was put in place with the incumbent supplier, and a review of the market was then undertaken taking into consideration the particular requirements that led to the unsuccessful tender, and the extremely limited potential market.
Extensive market research was conducted to identify potential suppliers that could meet the requirements, and then short-listing was carried out based on the necessary capabilities, knowledge and experience, switching the procurement process to a direct award. 21 Umbraco partners recommended on the Umbraco website (https://umbraco.com/partners/?skill=§or=&country=&level=) were considered for suitability. Suppliers were assessed on their ratings, whether they had membership experience (using dynamics) and whether they have worked in education. Out-of-the-box membership solutions suitable for the education sector were also considered. The list was shortlisted to 7 following this assessment. Digital agencies who could not provide end-to-end solutions with Microsoft Dynamics off the shelf products were excluded.
In April (2025), ETF held a series of demonstrations in which suppliers were asked to showcase their membership functionality. Membership requirements were shared will all suppliers. Some suppliers offered both Umbraco services and membership functionality, while in other cases, suppliers were brought together to meet ETF's needs.
It is important to note that these sessions were not sales pitches but rather an opportunity for suppliers to demonstrate how their solution would meet ETF's specific requirements. No financial discussions were held during these sessions. Focus was primarily on scoring the solution against ETF's requirements.
The short-listed suppliers were approached as it was deemed that they were best placed to meet ETF's requirement to build a new website as single open front door with updated branding, consolidating the ETF and SET websites. In line with the agreed technology strategy, the website will be developed using Umbraco technology. While ETF will continue to use Microsoft Dynamics CRM, alternative membership solutions were also explored.
A transparency notice was published to reflects the process undertaken.
Following the demonstrations, top scoring suppliers were short-listed to submit a proposal. Proposals highlighted the development costs would be higher than originally planned; therefore, the contract value has been increased to reflect this. This risk was identified in the transparency notice.
The successfully appointed supplier will:
- Support ETF's digital transformation programme to achieve our desired target state by implementing and supporting a CMS solution, inheriting our existing membership portal, and building any necessary integrations into CRM for off-the-shelf membership solution, events and CPD with Dynamics CRM.
- Enhance a Single Sign On (SSO) solution, Azure B2C, across our digital estate.
- Be a strategic digital partner for the ETF who shares a vision and a roadmap for the future.
- Launch a CMS solution with strong digital architecture, navigation, useability, governance, and content management features.
- Ensure the CMS is integrated with Google Analytics ready for launch to align with ETF's reporting and insight needs.
- Meet relevant security, compliance, and accessibility standards.
It is anticipated that the development work will be completed by 1 February 2026. An option for further development work is included in the transparency notice and in this contract award notice.
In addition, ETF will also be awarding the successful supplier a support contract, as expressed in the transparency notice. The provision of the support has increased the value of the contract value published in the transparency notice and has extended the length of the contract detailed previously. ETF include the option to extend the support contract until 31 March 2030 in this award notice.
In summary, this contract award notice clarifies the reasonable approach taken to move to a direct award through negotiation following a failed procurement, taking into account the specific reasons for the previous unsuccessful tender, and the following thorough identification, and process for final selection of a suitable supplier.
Timeline
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Tender Regions
North West
South West
North East
East of England
Yorkshire and The Humber
South East
East Midlands
West Midlands
Ireland
Wales
Scotland
Northern Ireland
London
CPV Codes
72413000 - World wide web WWW site design services
72211000 - Programming services of systems and user software
72253200 - Systems support services
72416000 - Application service providers
72421000 - Internet or intranet client application development services
72212220 - Internet and intranet software development services
72212445 - Customer Relation Management software development services
Keywords
system software programming
user interface development
middleware development
systems integration programming
backend engineering
user software design
portal development
intranet CMS integration
web portal frameworks
internal web services
authentication gateways
collaborative platform programming
CRM platform development
customer interaction module
lead-to-cash integration
sales pipeline software
contact analytics dashboards
campaign management features
customer support ticketing
feedback loop modules
personalization engine
CRM API integration
platform support modules
OS assistance services
infrastructure troubleshooting
server uptime monitoring
patch application support
remote diagnostics services
software maintenance workflows
www site design services
UX/UI web design
custom website creation
front-end development
responsive web interfaces
web layout design
visual web branding
interactive site design
HTML/CSS design
web graphic integration
application hosting services
SaaS platforms
cloud application delivery
on-demand app services
managed software hosting
enterprise app solutions
subscription-based software
web app hosting
hosted business applications
remote application delivery
browser interface programming
web GUI coding
interactive client tools
HTML5 app interfaces
UX/UI front-end implementation
JavaScript-based modules
responsive client frameworks
intranet user interface scripting
component-based design
adaptive web app clients
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
