Awarded
Supply of Cashless Parking Payment Services (Multi-Vendor) and an ePermit Solution
Descriptions
Lot 1 is for the Supply of Cashless Parking Payment Services as a Multi-Vendor Solution. The Council is appointing three (3) suppliers under Lot 1 to deliver Cashless Parking Payment Services which may include the provision of an alternative cash solution., Service Providers will be required to use a common set of location codes, which are to be agreed with all Service Providers. Customers will have the option to use the Cashless Parking Payment Services of any of the up to three Service Providers awarded under this Lot., The Service Provider will be responsible for:, • providing Services that will enable parking users to pay for parking at any on-street and off-street Parking Location using a mobile telephone and a debit/credit card, Apple Pay and Google Pay. Please note this is to include payment methods by phone, Mobile Apps and Website and any further future developments in payment methods;, • maintaining fully functional services that are accessible twenty-four (24) hours per day, seven (7) days per week;, • providing the Services at the off-street and on-street locations and at any other locations notified to the Service Provider by the Council during the course of the Contract;, • ensuring that parking tariffs for the Services comply with the tariffs set out in any of the relevant Council Off and On Street Parking Consolidation Orders and any subsequent variations;, • providing a Customer Service Helpline that is accessible twenty-four (24) hours per day, seven (7) days per week which is capable of registering a parking user’s details, establishing parking sessions and taking payment, via an automated or via a personal interface at no cost to the parking user or the Council;, • providing facilities to register a parking user’s details and for parking users to be able to optionally set up an account with the Service Provider at the point of parking, via mobile phone or via an internet-based preregistration facility which is accessible twenty-four (24) hours per day, seven (7) days per week;, • providing a Technical Support Team with a dedicated Council support telephone number as part of the Services and to respond to enquiries from the Council within a specified timeframe under the Contract;, • providing suitably trained employees to staff the Customer Service Helpline and the Technical Support Help Desk and to manage / deliver all aspects of the Contract;, • dealing with complaints in an agreed timely manner;, • providing regular performance reports and other information required within a specified timeframe under the Contract;, • ensuring all parking payments received in respect of BCP Council’s parking facilities are paid into the Council’s bank or merchant account (as specified by the Council) within twenty-four (24) hours;, • providing a single ordinary geographic telephone number to cover the whole of the area under the Contract, charged at local rate and on a network demonstrating the most complete coverage of the area;, • providing the Services for the duration of the Contract, which will be three years (subject to the terms and conditions in the Contract) and for the duration of any extension thereto and for the duration of the Contract.
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
38000000 - Laboratory, optical and precision equipments (excl. glasses)
32000000 - Radio, television, communication, telecommunication and related equipment
51000000 - Installation services (except software)
66000000 - Financial and insurance services
63000000 - Supporting and auxiliary transport services; travel agencies services
22000000 - Printed matter and related products
64000000 - Postal and telecommunications services
34000000 - Transport equipment and auxiliary products to transportation
Keywords
printed materials
brochures
leaflets
booklets
catalogs
trade‑ads
radio equipment
television equipment
communication apparatus
telecom device
broadcast receiver
transport equipment
vehicle components
mobility aids
logistics gear
vehicle accessories
transportation support
transport tools
auxiliary transport systems
conveyance items
movement equipment
laboratory instruments
precision apparatus
scientific measuring devices
analytical equipment
optical tools
research lab gear
calibration instruments
microscopy tools
spectrometry units
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
on-site assembly
fixture installation
equipment alignment
control panel setup
piping system installation
lighting fixture mounting
non-software integration
hardware commissioning
structural bracket installation
mechanical anchor setup
Supporting and auxiliary transport services
mail and telecom provision
postal-telecom network services
communications delivery
letter and data dispatch
postal-telephony integration
correspondence and data routing
mail and telecom infrastructure
postal communication services
message delivery network
telecom mail linkage
banking services
investment support
insurance coverage
loan processing
credit services
pension management
asset protection
financial consulting
risk management
economic advisory
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
community support services
social welfare provision
personal care services
public engagement programs
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
