Awarded
Supply of Cashless Parking Payment Services (Multi-Vendor) and an ePermit Solution
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Descriptions
Lot 1 is for the Supply of Cashless Parking Payment Services as a Multi-Vendor Solution. The, Council has appointed three (3) suppliers under Lot 1 to deliver Cashless Parking Payment, Services which may include the provision of an alternative cash solution., Service Providers will be required to use a common set of location codes, which are to be, agreed with all Service Providers. Customers will have the option to use the Cashless Parking, Payment Services of any of the up to three Service Providers awarded under this Lot., The Service Provider will be responsible for:, • providing Services that will enable parking users to pay for parking at any on-street and offstreet, Parking Location using a mobile telephone and a debit/credit card, Apple Pay and, Google Pay. Please note this is to include payment methods by phone, Mobile Apps and, Website and any further future developments in payment methods;, • maintaining fully functional services that are accessible twenty-four (24) hours per day, seven (7) days per week;, • providing the Services at the off-street and on-street locations and at any other locations, notified to the Service Provider by the Council during the course of the Contract;, • ensuring that parking tariffs for the Services comply with the tariffs set out in any of the, relevant Council Off and On Street Parking Consolidation Orders and any subsequent, variations;, • providing a Customer Service Helpline that is accessible twenty-four (24) hours per day,, seven (7) days per week which is capable of registering a parking user’s details, establishing, parking sessions and taking payment, via an automated or via a personal interface at no cost, to the parking user or the Council;, • providing facilities to register a parking user’s details and for parking users to be able to, optionally set up an account with the Service Provider at the point of parking, via mobile, phone or via an internet-based preregistration facility which is accessible twenty-four (24), hours per day, seven (7) days per week;, • providing a Technical Support Team with a dedicated Council support telephone number as, part of the Services and to respond to enquiries from the Council within a specified, timeframe under the Contract;, • providing suitably trained employees to staff the Customer Service Helpline and the, Technical Support Help Desk and to manage / deliver all aspects of the Contract;, • dealing with complaints in an agreed timely manner;, • providing regular performance reports and other information required within a specified, timeframe under the Contract;, • ensuring all parking payments received in respect of BCP Council’s parking facilities are, paid into the Council’s bank or merchant account (as specified by the Council) within twentyfour, (24) hours;, • providing a single ordinary geographic telephone number to cover the whole of the area, under the Contract, charged at local rate and on a network demonstrating the most, complete coverage of the area;, • providing the Services for the duration of the Contract, which will be three years (subject to, the terms and conditions in the Contract) and for the duration of any extension thereto and, for the duration of the Contract.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
38000000 - Laboratory, optical and precision equipments (excl. glasses)
32000000 - Radio, television, communication, telecommunication and related equipment
51000000 - Installation services (except software)
66000000 - Financial and insurance services
63000000 - Supporting and auxiliary transport services; travel agencies services
22000000 - Printed matter and related products
64000000 - Postal and telecommunications services
34000000 - Transport equipment and auxiliary products to transportation
Keywords
catalogs
leaflets
booklets
loan processing
telecom device
brochures
conveyance items
on-site assembly
trade ads
IT consulting
banking services
optical tools
web services
microscopy tools
logistics gear
credit services
network support
cloud services
radio equipment
risk management
mobility aid
transport tools
IT systems
asset protection
IT outsourcing
precision apparatus
investment support
software development
cybersecurity support
equipment alignment
spectrometry units
application maintenance
transportation support
calibration instruments
laboratory instruments
insurance coverage
financial consulting
social welfare provision
mechanical anchor setup
message delivery network
control panel setup
communication apparatus
broadcast receiver
vehicle components
digital solutions
help desk services
hardware commissioning
enterprise software
digital transformation
television equipment
letter and data dispatch
fixture installation
technical support
application software
communications delivery
non-software integration
personal care services
vehicle accessories
movement equipment
system integration
research lab gear
software customization
pension management
packaged applications
printed materials
telecom mail linkage
analytical equipment
transport equipment
economic advisory
structural bracket installation
correspondence and data routing
IT infrastructure management
postal-telecom network services
Supporting and auxiliary transport services
piping system installation
postal communication services
software package and information systems
lighting fixture mounting
public engagement programs
postal-telephony integration
scientific measuring devices
mail and telecom infrastructure
auxiliary transport systems
community support services
mail and telecom provision
Workflows
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Details
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