Awarded
Support and Maintenance of GOTHIC APS and MCPS-UK5
Request tender documents
Save your time. You just request and we will send you the available documents.
Request for bid service
Save your time. You just request and we will arrange tender related all available documents to bid writers for the best possible quote.
Descriptions
The requirement is for provision of ongoing software licencing, software maintenance and repair services, and will provide support and maintenance for the bespoke software and applications that make up the GOTHIC Aeronautical Production and Mercator Cartographic Productions System (MCPS). 1Spatial will provide a support service billed on a quarterly basis, performing maintenance of the respective systems and its code base. The contractor will be required to undertake ongoing modifications and upgrades to the Gothic APS and MCPS code. On site engineering support may be required on a call-off basis against appropriate day rates, and will include training (development and delivery) and software enhancements if required. The procurement covers a support desk service for logging and managing service requests for assistance with the licensed software and to resolve faults, and is to include support in resolving suspected defects and application support.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
72261000 - Software support services
72250000 - System and support services
Keywords
SLA management
tech assistance packages
user inquiry handling
software troubleshooting
full-cycle IT support
managed systems support
IT support framework
user support coverage
bug ticket processing
license management support
infrastructure maintenance
version patching services
end-to-end system services
long-term software upkeep
feature request coordination
integrated system operations
reactive and proactive IT services
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Buyer Information
Name :
