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Support, Hosting and Maintenance for Business World — Future Opportunity
Descriptions
In April 2016, Renfrewshire Council commissioned a contract for the implementation of an Enterprise Resource Planning (ERP) system and a managed service to host, support and maintain the solution. As a result of this contract, the ‘Business World’ solution was implemented. The current contract expires on 31 March 2021. Renfrewshire Council has reviewed its requirements and identified a need to appoint a suitably qualified service provider for the renewal of the right to use licence of Business World and support, maintenance and hosting of the council’s current Business World solution for a 5-year period with the option to extend for an additional 2 years (1 year plus 1 year) at the sole discretion of the council. The future contract should retain the council’s current Unit4, fully managed ERP solution hosted, and Software as a Service (SaaS). Renfrewshire Council requires a single point of contact for all service issues regardless of type of issue, through a single service provider, including: hosting maintenance, issue resolution, source code issues, customisations, etc.
Timeline
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Tender Regions
CPV Codes
72267000 - Software maintenance and repair services
72611000 - Technical computer support services
72261000 - Software support services
72000000 - IT services: consulting, software development, Internet and support
72300000 - Data services
72250000 - System and support services
71356300 - Technical support services
72610000 - Computer support services
Keywords
IT consulting
desktop aid
system support
bug fixing
web services
network support
cloud services
SLA management
error correction
data services
version upgrades
IT outsourcing
client-computer support
tech assistance packages
information retrieval
user inquiry handling
software troubleshooting
help desk support
user support solutions
software development
cybersecurity support
IT repair services
data asset handling
IT support services
application maintenance
full-cycle IT support
managed systems support
technical user guidance
IT technical help
info-tech data support
help desk services
digital transformation
low-level OS support
remote support services
technical assistance
database solutions
technical support
application updates
infrastructure support
legacy system support
IT data solutions
system troubleshooting
software patching
computing assistance
system integration
software customization
software maintenance
IT support framework
user support coverage
bug ticket processing
technical incident resolution
system optimization services
IT infrastructure management
electronic records management
software crash resolution
structured data operations
hardware-level diagnostics
license management support
infrastructure maintenance
device compatibility resolution
version patching services
end-to-end system services
technical support services
system performance tuning
enterprise data workflows
long-term software upkeep
feature request coordination
technical configuration help
operational troubleshooting
critical failure response
digital information services
advanced system troubleshooting
integrated system operations
reactive and proactive IT services
Workflows
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Details
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Buyer Information
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