Awarded

Technology Enabled Care Call Handling Service

Descriptions

River Clyde Homes requires to procure the services of an experienced and competent company to provide a Technology Enabled Care (TEC) Call Handling Service for our tenants housed within our sheltered housing complexes. A detailed specification for the service required is provided at Appendix E. This should be read and fully understood before submitting a tender response

Timeline

Published Date :

9th Jul 2024 1 year ago

Deadline :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

CPV Codes

Keywords

CRM calls

operator boards

phone support

call answering

message taking

inbound/outbound calls

manual switchboards

telephone switchboards

multi-channel support

switchboard services

helpdesk call centre

receptionist answering

incoming call handling

call handling services

call queue management

telemarketing operations

call center answering

call screening services

call centre services

hotline management

telephone-answering services

telephone exchange boards

customer contact management

contact centre operations

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Workflows

Status :

Awarded

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

No

Assign to :

Tender Progress :

0%

Details

Notice Type :

Tender

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk