Awarded
Technology Enabled Care Call Handling Service
Descriptions
River Clyde Homes requires to procure the services of an experienced and competent company to provide a Technology Enabled Care (TEC) Call Handling Service for our tenants housed within our sheltered housing complexes. A detailed specification for the service required is provided at Appendix E. This should be read and fully understood before submitting a tender response
Timeline
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Tender Regions
Scotland
CPV Codes
79510000 - Telephone-answering services
79512000 - Call centre
32543000 - Telephone switchboards
Keywords
telephone switchboards
manual switchboards
telephone exchange boards
operator boards
telephone-answering services
call answering
incoming call handling
message taking
switchboard services
receptionist answering
phone support
hotline management
call screening services
call center answering
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
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Details
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Possible Competitors
1 Possible Competitors
