Telephony Services

Descriptions

Torbay Council are seeking to appoint a supplier for the provision of Telephony software and associated services for the entire council.   From April 2027 at the latest, Torbay Council are exploring a new internal telephony system across its e ....See More

Engagement

Torbay Council are undertaking a market‑engagement exercise to gather technical insight into the current telephony landscape. The information collected will be used to inform the technical aspect of a tender specification with an intention to publish the tender later this year. Torbay Council will allocate time slots for two suppliers, on a first come first serve basis, to provide technical information relating to telephony solutions, however the Authority reserves the right to invite further suppliers if required. The authority are seeking insight in relation to Microsoft Teams telephony and Contact Centre integrations in relation to the Connect, Extend, and Unify models offered by Microsoft. Please note that this activity is strictly for information‑gathering on technical aspects and discussions relating to commercial activity will not be permitted. Please contact Ryan.Guy@torbay.gov.uk to schedule. In order to provide unrestricted, full, direct and free of charge access to the EOI Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk