Open 1 month ago

Tender for the Provision of Customer Contact Centre Managed Service

Descriptions

Tender is being conducted for the provision of a customer contact centre-managed service for Train Operating Companies (TOCs) Chiltern and Grand Central. This will include providing agents to assist our customers with telesales, web support, passenger assistance, NRE transfer, emails, and refunds. (Retail or Transport experience is required).

Timeline

Published Date :

27th Jan 2025 in a 2 days

Deadline :

28th Feb 2025 1 month ago

Contract Start :

N/A

Contract End :

N/A

Tender Regions

North West Ireland South West North East East of England Yorkshire and The Humber South East East Midlands West Midlands Wales Scotland Northern Ireland UK London

CPV Codes

79342300 - Customer services

Tender Lot Details

1 Tender Lot

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Workflows

Status :

Open

Assign to :

Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors