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Tender for the Provision of Customer Contact Centre Managed Service
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Descriptions
Tender is being conducted for the provision of a customer contact centre-managed service for Train Operating Companies (TOCs) Chiltern and Grand Central. This will include providing agents to assist our customers with telesales, web support, passenger assistance, NRE transfer, emails, and refunds. (Retail or Transport experience is required).
Timeline
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Tender Regions
CPV Codes
79342300 - Customer services
Keywords
customer care
client support
client relations
service desk
customer interaction
help desk services
consumer assistance
after-sales support
customer services
service experience management
Tender Lot Details & Award Criteria
1 Tender Lots
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