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The Provsion of Contact Management Services
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Descriptions
The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the “Services”) as specified in Schedule 1, in accordance with this request for tenders (“RFT ....see more
Timeline
Published Date :
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Tender Regions
CPV Codes
79510000 - Telephone-answering services
79512000 - Call centre
Keywords
CRM calls
phone support
call answering
message taking
inbound/outbound calls
multi-channel support
switchboard services
helpdesk call centre
receptionist answering
incoming call handling
call handling services
call queue management
telemarketing operations
call center answering
call screening services
call centre services
hotline management
telephone-answering services
customer contact management
contact centre operations
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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Details
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