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Third Line Infrastructure Support Services
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Descriptions
This tender will select a supplier to provide third line infrastructure support services. In addition to day-to-day support services, the appointed supplier will be expected to provide innovation and support as Poplar HARCA transitions away from a traditional on-premise data centre service delivery model with legacy MPLS network architecture, etc. The appointed supplier should also have the ability to supply equipment and other related services as, when and if required.The Contract shall last for an initial period of three (3), with an options to extend at Poplar HARCA’s sole discretion for a further four (4) periods of one (1) year each, giving a total potential term of up to seven (7) years.The estimated annual contract value is £200,000 professional services and £1,000,000 equipment - total annual value £1,200,000The Contract is expected to commence on 1st April 2023.
Timeline
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Tender Regions
CPV Codes
72250000 - System and support services
72222300 - Information technology services
Keywords
IT operations management
system provisioning
tech assistance packages
help desk support
system monitoring
IT lifecycle support
full-cycle IT support
IT backup services
managed systems support
network administration
server management
IT support framework
user support coverage
service desk operations
infrastructure maintenance
end-to-end system services
integrated system operations
reactive and proactive IT services
Workflows
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Details
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