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Ticketing and Membership Systems Services 2025
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Descriptions
This procurement is for the implementation of a ticketing & membership platform and integration with other in-scope systems. This platform is one of BFI's business critical systems and is used to support a number of different 'What's On' digital services. It is essential that we test the market and ensure that after 15 years, we select a platform fit for 2026 and beyond. The new platform needs to meet user needs who expect an intuitive, efficient, optimised and accessible experience and in line with other seamless experiences they have with other cinemas or venues. It needs to be robust and scalable during peak sales periods (something that has been an issue in the past). The new system will integrate with other services within the wider ecosystem and support the ongoing digital programme experience and content management system workstreams The Contract shall be awarded for 3 years with an option to extend for up to 7 years.
Timeline
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Tender Regions
CPV Codes
72267000 - Software maintenance and repair services
42991230 - Ticket printers
30144200 - Ticket-issuing machines
30123100 - Ticket-validation machines
50316000 - Maintenance and repair of ticket-issuing machinery
72222300 - Information technology services
Keywords
fare validator
receipt printers
sensor cleaning
POS printers
bug fixing
error correction
version upgrades
IT operations management
system provisioning
transit ticket kiosk
software troubleshooting
help desk support
event ticket dispenser
kiosk interface tuning
system monitoring
IT repair services
validator firmware patch
IT lifecycle support
admission printer
payment terminal fix
IT backup services
thermal ticket printers
ticket printing machines
transit ticket reader
entrance validator
ticket roll replacement
application updates
legacy system support
software patching
network administration
contactless validator
smart card validator
ticket dispenser service
server management
ticketing equipment
software maintenance
parking ticket printer
fare machine calibration
barcode ticket printers
service desk operations
ticket validator overhaul
infrastructure maintenance
printing mechanism repair
system performance tuning
receipt printer maintenance
Tender Lot Details & Award Criteria
1 Tender Lots
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