Open Closing in a 17 days
Ticketing and Membership Systems Services 2025
Descriptions
This procurement is for the implementation of a ticketing & membership platform and integration with other in-scope systems. This platform is one of BFI's business critical systems and is used to support a number of different 'What's On' digital services.
It is essential that we test the market and ensure that after 15 years, we select a platform fit for 2026 and beyond.
The new platform needs to meet user needs who expect an intuitive, efficient, optimised and accessible experience and in line with other seamless experiences they have with other cinemas or venues. It needs to be robust and scalable during peak sales periods (something that has been an issue in the past). The new system will integrate with other services within the wider ecosystem and support the ongoing digital programme experience and content management system workstreams
The Contract shall be awarded for 3 years with an option to extend for up to 7 years.
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Tender Regions
CPV Codes
72267000 - Software maintenance and repair services
42991230 - Ticket printers
30144200 - Ticket-issuing machines
30123100 - Ticket-validation machines
50316000 - Maintenance and repair of ticket-issuing machinery
72222300 - Information technology services
Keywords
fare validator
transit ticket reader
contactless validator
entrance validator
smart card validator
transit ticket kiosk
event ticket dispenser
parking ticket printer
admission printer
ticket printing machines
POS printers
receipt printers
ticketing equipment
thermal ticket printers
barcode ticket printers
ticket dispenser service
fare machine calibration
printing mechanism repair
ticket validator overhaul
sensor cleaning
payment terminal fix
ticket roll replacement
validator firmware patch
kiosk interface tuning
receipt printer maintenance
IT operations management
network administration
system provisioning
infrastructure maintenance
helpdesk support
service desk operations
IT backup services
server management
system monitoring
IT lifecycle support
software maintenance
bug fixing
application updates
software patching
error correction
system performance tuning
software troubleshooting
IT repair services
version upgrades
legacy system support
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
