Awarded
Victim Satisfaction & Public User Surveys
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Descriptions
All Surveys must be undertaken by bilingual interviewers, who are able to undertake surveys in Welsh and English equally. All surveys will be initiated in the language of preference if previously held by North Wales Police. The person being interviewed should be able to switch between Welsh and English as they require within the same call without the need to be called back or switch to a different interviewer. The requirements are laid out in the legislation as below. Cytundeb ar gyfer darparu Holiaduron Bodlondeb Dioddefwr a Defnyddiwr Cyhoeddus Mae Heddlu Gogledd Cymru ynghyd â'r Comisiynydd yr Heddlu a Throsedd (CHTh) yn chwilio am gyflenwr addas i ddarparu Gwasanaeth Dwyieithog Lawn i ymgymryd â holiaduron dioddefwyr. Bydd yr Heddlu'n gofyn i'r contractwr llwyddiannus allu cynnig tystiolaeth o'u profiad ac arfer gorau yn y maes hwn a'r gallu i wneud arolwg i ateb terfynau amser yr heddlu. Mae'r cytundeb yn debygol o ddechrau oddeutu Mehefin 2023 a fydd yn rhedeg am gyfnod o 2 flynedd gyda'r dewis o fewn y cytundeb i ymestyn +1+1+1 os yw'r ddau barti yn hapus gyda'r perfformiad a ddarparwyd. Mae gwybodaeth a dogfennau pellach ar gael ar y System E-dendro Cyflenwad yr UE / Golau Glas ar https://uk.eu-supply.com/login.asp?B=BLUELIGHT Dylai unrhyw gwestiynau gael eu codi drwy adran Negeseuon y Tendr. Noder na fydd unrhyw ohebiaeth yn cael ei roi tu allan i'r system. Y dyddiad cau ar gyfer ymatebion yw 16 Mehefin 2023.
Timeline
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Tender Regions
CPV Codes
79342311 - Customer satisfaction survey
79311000 - Survey services
79311210 - Telephone survey services
Keywords
data collection
opinion surveys
CATI services
online surveys
survey services
sample surveys
CSAT surveys
field surveys
post service evaluation
survey implementation
telephone polling
remote survey conduction
outbound survey calls
telephone surveys
questionnaire design
telephonic polling
satisfaction assessment
survey data gathering
satisfaction index
customer experience feedback
phone-based data collection
customer satisfaction survey
satisfaction benchmarking
client satisfaction measurement
consumer satisfaction polling
opinion polling via phone
structured telephone interviews
phone questionnaire execution
Workflows
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Details
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