Closed
Victim Survey Management System
Descriptions
This is a REQUEST FOR INFORMATION only. In line with force vision and strategic priorities, West Mercia has a responsibility to capture and understand service user feedback and to use this to inform service improvement. Through the right technology, West Mercia are keen to capture this information more efficiently, effectively and with greater inclusivity so that the necessary improvements to our service can be implemented at the appropriate touch point in the service user journey.
The purpose of this project is to design and deliver a comprehensive feedback solution that captures the experiences of individuals who have engaged with the police service and, if applicable, criminal justice service more broadly, as a service user or victim of a crime. The feedback will provide valuable insights into how service users perceive the quality of service, communication, and support throughout their journey, from initial contact to case closure.
Should your organisation wish to be included in this exercise you should indicate your interest by providing confirmation via the correspondence facility on the In-Tend Bluelight eTendering Tool : Sell2 (in-tend.co.uk) - (https://sell2.in-tend.co.uk/blpd/publictenders) by no later than 12:00 hrs on 14th January 2026.
Engagement
This is a request for information only.
Timeline
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Tender Regions
CPV Codes
79310000 - Market research services
48481000 - Sales or marketing software package
79311000 - Survey services
48480000 - Sales, marketing and Business intelligence software package
79320000 - Public-opinion polling services
79342000 - Marketing services
Keywords
CRM lead manager
data collection
focus groups
opinion surveys
market outreach
online surveys
voter polling
brand research
product testing
survey services
brand marketing
market surveys
sample surveys
opinion research
market strategy
field surveys
sales forecasting engine
ad campaign optimizer
BI dashboard software
survey implementation
product marketing
market trend predictor
email marketing tool
telephone surveys
public views measurement
marketing services
questionnaire design
market trend analysis
public-opinion polling
census-type polling
lead analytics platform
public sentiment polling
marketing planning
survey data gathering
public attitude surveys
ROI analysis tool
consumer research
competitive analysis
poll conduction services
loyalty program software
sales pipeline tool
market research services
sales funnel software
opinion survey services
go-to-market support
promotional strategy
marketing calendar tool
consumer insights
outbound campaign platform
prospect nurturing engine
promotional content manager
competitor intelligence suite
campaign performance tracker
market segmentation studies
community opinion monitoring
marketing automation suite
customer engagement tracker
customer segmentation engine
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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