Awarded
Wakefield Council Contact Centre Telephony Solution
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Descriptions
This solution will enable us to enhance communication and collaboration across all departments, ensuring that we can respond to customer enquiries swiftly and effectively. By adopting this solution, Wakefield Council aims to deliver an exceptional customer experience, streamline operations, and support the diverse needs of our community. Our new solution will not only address current communication challenges but also position us to adapt to future growth and evolving customer expectations.
Timeline
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Tender Regions
CPV Codes
51350000 - Installation services of line telegraphy equipment
51340000 - Installation services of line telephony equipment
32500000 - Telecommunications equipment and supplies
48333000 - Contact management software package
Keywords
telecommunications equipment
telecom supplies
communication devices
network hardware
telecom gear
supply components
address book software
client database manager
lead tracking system
interaction history tool
contact tagging engine
relationship mapping software
CRM light interface
duplicate detection module
email integration tool
contact import/export utility
PSTN system installation
landline network device fitting
switchboard installation
PBX hardware setup
voice-grade telephone system mounting
landline cabling integration
TDM exchange unit installation
telephony line terminal fitting
POTS equipment setup
fixed-line network device integration
telegrafic line setup
telegraph line fitting
morse signal equipment installation
wired telegraph station integration
line signalling hardware mounting
telegraph switchboard setup
telegram network installation
historical telegraph line fitting
telegraph relay equipment installation
wired Morse system integration
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
