Awarded
Wakefield Council Contact Centre Telephony Solution
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Descriptions
This solution will enable us to enhance communication and collaboration across all departments, ensuring that we can respond to customer enquiries swiftly and effectively. By adopting this solution, Wakefield Council aims to deliver an exceptional customer experience, streamline operations, and support the diverse needs of our community. Our new solution will not only address current communication challenges but also position us to adapt to future growth and evolving customer expectations.
Timeline
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Tender Regions
CPV Codes
51350000 - Installation services of line telegraphy equipment
51340000 - Installation services of line telephony equipment
32500000 - Telecommunications equipment and supplies
48333000 - Contact management software package
Keywords
telecom gear
network hardware
telecom supplies
telegrafic line setup
supply components
PSTN system installation
communication devices
interaction history tool
client database manager
switchboard installation
email integration tool
POTS equipment setup
telegraph line fitting
PBX hardware setup
address book software
lead tracking system
CRM light interface
contact tagging engine
voice-grade telephone system mounting
telegram network installation
landline cabling integration
telegraph switchboard setup
TDM exchange unit installation
telegraph relay equipment installation
line signalling hardware mounting
morse signal equipment installation
wired Morse system integration
wired telegraph station integration
historical telegraph line fitting
landline network device fitting
fixed-line network device integration
relationship mapping software
telephony line terminal fitting
telecommunications equipment
duplicate detection module
contact import/export utility
Workflows
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Buyer Information
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