Wilson's School ICT Managed Service

Descriptions

Wilson's School (WS) is a standalone selective academy for boys in the London Borough of Sutton and converted to this status in 2011. There are 1,300 students on roll of which 360 are in the Sixth Form. The school's website is https://www.wilsons.school/ Places at WS are highly sought after and examination results achieved by its pupils are routinely amongst the highest of any school in the country.

WS was founded by Edward Wilson in 1615. The school is proud of its long history and the strong reputation for quality and excellence which current leaders and their predecessors have worked hard to build. Senior leaders are focussed on maintaining and enhancing this reputation and this is an important factor when recruiting partners.

WS is deeply proud of what it offers, particularly the hugely enriching experiences pupils enjoy beyond the classroom. Indeed, these rival (and often exceed) those of fee-paying schools. Teachers engage pupils with challenging and enjoyable lessons, enriched with great activities to extend pupils' interests and skills far beyond the National Curriculum and examination specifications. Teachers know the pupils very well and visitors often comment on the warmth and good humour that characterise relationships between boys and members of staff.

The aims of Wilson's School are:

to ensure a safe and kind environment for learning, building pupils' confidence and actively promoting their wellbeing

to enable all pupils to reach the highest levels of academic enjoyment and achievement

to enable our pupils to think independently and to feel secure in taking intellectual risks

to give all of our pupils every opportunity to engage with the spiritual, social, moral and cultural dimensions of life

to provide every pupil with opportunities for achievement and enjoyment beyond the classroom

to provide our pupils with the skills and attitudes needed to thrive in Higher Education and proceed to satisfying careers and fulfilling lives

WS is nationally renowned and its leaders are involved in work which supports the education system as a whole at local and national level. In 2024, WS was named as The Sunday Times Secondary School of the Year, beating off competition from the state and independent sectors. Our contractors are partners in maintaining and enhancing our reputation and are proud to work with us.

Wilson's is currently supported by an external organisation which provides onsite and remote support on the basis of a fixed term contract.This will finish at the end of March 2026. The school was recently awarded Cyber Essential Plus accreditation.

The ICT Support at the School is currently provided by a single outsourced support provider which provides a mix of onsite and remote support. The School is taking the opportunity to go to the market to identify the best innovative and forward-looking partner to support them in the delivery and development of their ICT provision over the next five years.

This procurement includes (but may not be limited to) the items listed below:

A core managed service, management of all ICT against an agreed SLA

A Service Desk, available 52 weeks a year including out of hours access and emergency support

Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements

Strategic advice and direction to the School's leaders regarding ICT policy, procedures and best practice

Responsibility for design, specification, installation, and management of all ICT infrastructure

Supply of goods and services based on an agreed Best Value approach

Management of 3rd parties where relevant to the ICT support

Relevant monitoring, management, patching

Regular performance reporting

Access to the highest quality digital training materials to support in-house delivery

Advice on the impact of policy updates on the ICT solution and support

There is an expectation that the provider will support and/or drive innovation, particularly around AI and environmental sustainability.

Maintain technical documentation

Maintain operational documentation, for example inventory management and risk registers

Collective partnership targets aligned to the School's objectives

In School support for the integration and upgrade of the connectivity, communications and security infrastructure as required

Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service.

The School will provide a standard contract as part of the ITT Pack

There is a requirement for TUPE from existing suppliers