Closed
Support, Hosting and Maintenance for Business World — Future Opportunity
Descriptions
In April 2016, Renfrewshire Council commissioned a contract for the implementation of an Enterprise Resource Planning (ERP) system and a managed service to host, support and maintain the solution. As a result of this contract, the ‘Business World’ solution was implemented. The current contract expires on 31 March 2021. Renfrewshire Council has reviewed its requirements and identified a need to appoint a suitably qualified service provider for the renewal of the right to use licence of Business World and support, maintenance and hosting of the council’s current Business World solution for a 5-year period with the option to extend for an additional 2 years (1 year plus 1 year) at the sole discretion of the council. The future contract should retain the council’s current Unit4, fully managed ERP solution hosted, and Software as a Service (SaaS). Renfrewshire Council requires a single point of contact for all service issues regardless of type of issue, through a single service provider, including: hosting maintenance, issue resolution, source code issues, customisations, etc.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
72267000 - Software maintenance and repair services
72611000 - Technical computer support services
72261000 - Software support services
72000000 - IT services: consulting, software development, Internet and support
72300000 - Data services
72250000 - System and support services
71356300 - Technical support services
72610000 - Computer support services
Keywords
technical support services
help desk support
infrastructure support
system support
operational troubleshooting
technical user guidance
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
end-to-end system services
IT support framework
infrastructure maintenance
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
software maintenance
bug fixing
application updates
software patching
error correction
system performance tuning
IT repair services
version upgrades
legacy system support
data services
IT data solutions
digital information services
database solutions
information retrieval
structured data operations
electronic records management
data asset handling
info-tech data support
enterprise data workflows
IT support services
technical assistance
system troubleshooting
user support solutions
desktop aid
remote support services
technical incident resolution
client-computer support
computing assistance
IT technical help
advanced system troubleshooting
hardware-level diagnostics
software crash resolution
critical failure response
system optimization services
technical configuration help
low-level OS support
device compatibility resolution
Tender Lot Details
2 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
Tenderbase ID :
Low Value :
High Value :
Buyer Information
Name :
Procurement contact
Name :
Phone :
Email :
Possible Competitors
1 Possible Competitors
