Awarded
Contract for Provision of Technology Innovation in Customer Experience and Frontline Service delivery, for the post-Covid world
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Descriptions
Waltham Forest Council is seeking expert assistance to help us innovate our customer experience and frontline service delivery. This project will form part of our new Digital and Technology Strategy to enable our Customer Experience Strategy, which in turn sits as part of our new Public Service Strategy, the council's response to the challenges and opportunities presented by the pandemic.
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Keywords
applied research
purity testing
PMO setup
budget planning
R&D services
feasibility studies
experimental design
scientific advisory
compliance analysis
industrial consultancy
composition testing
technology development
critical path analysis
instrument calibration
materials analysis
measurement consultancy
innovation consultancy
performance monitoring
laboratory testing
development support
product innovation
analytical services
consultancy testing
technical advisory
environmental analysis
technical testing
schedule optimization
testing protocol development
project health assessment
project governance design
stakeholder management planning
risk management consulting
resource allocation planning
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