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Customer Insight Tool

Buyer : Together Housing Association Limited

location icon North East+ 8 more
tag icon N/A
No of lots : 1
Tender Id : 1404250127
Type of Contract : PIN
Published : 14th Apr 2025
Deadline : 14th Apr 2026
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Descriptions

Together Housing Association Ltd (THA) are seeking to engage with suppliers in connection with services associated with the collection of customer insights which effectively capture customer satisfaction for services involving single or multiple tran ....

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Customer Valuation and Insights PR24 Framework

Buyer : YORKSHIRE WATER SERVICES LIMITED

location icon UK
tag icon N/A
No of lots : N/A
Tender Id : 1103210263
Type of Contract : Framework
Published : 11th Mar 2021
Deadline : N/A
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Descriptions

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Pre-Market Engagement - Unified Customer Contact and Force Control Room Solution

Buyer : York and North Yorkshire Combined Authority

location icon North West+ 12 more
tag icon N/A
No of lots : 1
Tender Id : 407250109
Type of Contract : PIN
Published : 4th Jul 2025
Deadline : 22nd Aug 2025
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Descriptions

North Yorkshire Police (NYP) are exploring market options for a Unified Customer Contact and Force Control Room Solution and welcomes supplier input to address the following core components:

• Contact Management (multi-channel)

....

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HMRC Customer Relationship Management

Buyer : HM Revenue & Customs

location icon North West+ 12 more
tag icon £2.40B
No of lots : 1
Tender Id : 207250152
Type of Contract : PIN
Published : 2nd Jul 2025
Deadline : 8th Aug 2025
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Descriptions

As part of the HMRC Enterprise Customer Relationship Management Programme, HMRC are seeking a supplier to provide Software as a Service Customer Relationship Management. There will be future procurements for an Intelligent Client Function, System ....

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WE 748 Research and Insight Services Western Balkans

Buyer : British Council

location icon North West+ 12 more
tag icon N/A
No of lots : 1
Tender Id : 0107250008
Type of Contract : Contract
Published : 1st Jul 2025
Deadline : N/A
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EOL AI Customer Chat Bot

Buyer : British Council

location icon North West+ 12 more
tag icon £276K
No of lots : 1
Tender Id : 1906250017
Type of Contract : Contract
Published : 19th Jun 2025
Deadline : 15th Jul 2025
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Descriptions

British Council is looking to award to contract to an expert service provided with already tried and tested AI powered Chat bot to support with customer journey on its English Online website.

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Customer Satisfaction Surveys

Buyer : NORTHERN GAS NETWORKS LIMITED

location icon North West+ 12 more
tag icon N/A
No of lots : 1
Tender Id : 1806250003
Type of Contract : Contract
Published : 18th Jun 2025
Deadline : N/A
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Descriptions

51000000 Installation services (except software), 55000000 Hotel, restaurant and retail trade services, 60000000 Transport services (excl. Waste transport), 63000000 Supporting and auxiliary transport services; travel agencies services, 64000000 P ....

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Customer Experience Platform

Buyer : Rotherham Borough Council

location icon Yorkshire and The Humber
tag icon N/A
No of lots : 1
Tender Id : 1806250054
Type of Contract : PIN
Published : 18th Jun 2025
Deadline : 18th Jun 2026
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Descriptions

Rotherham Metropolitan Borough Council ("the Council") is seeking to engage with solution providers who can support their strategic vision of delivering a customer experience that is engaging, accessible, and efficient for all residents. This notice ....

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Customer Information Screens (CIS) LOT 4 SQIP

Buyer : Northern Trains Limited

location icon North West+ 12 more
tag icon £998K
No of lots : 1
Tender Id : 706250003
Type of Contract : Contract
Published : 7th Jun 2025
Deadline : 1st Aug 2025
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Descriptions

Additional programme of Customer Information Screen (CIS) and Public Address (PA) installations in line with the 2025/26 NTL Service Quality Improvement Proposal. This new list of upgrades identified as LOT 4 – SQIP, Covers off the below sta ....

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Advanced Metering Infrastructure for Non-Household Customers: AMI Smart Water Me ....

Buyer : Scottish Water

location icon Scotland
tag icon £50M
No of lots : 1
Tender Id : 2605250003
Type of Contract : Framework
Published : 26th May 2025
Deadline : 9th Jul 2025
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Descriptions

Scottish Water is planning an accelerated, nationwide rollout of AMI smart metering for our
non-household customers from 2026-2032, subject to final business case approval. This
initiative follows a successful pilot with approximately 3,00 ....

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