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Customer Diagnostic (Westminster 2030 - Fit for the Future)

Buyer : Westminster City Council

location icon North West+ 12 more
No of lots : 1
Tender Id : 812250442
Type of Contract : Tender
Published : 8th Dec 2025
Deadline : 5th Jan 2026
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Descriptions
Westminster City Council is seeking competitive bids for the delivery of this Customer Diagnostic. This approach ensures value for money, transparency, and alignment with procurement best practice.   Currently, customer contact is fragmented acr ....
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Process Diagnostic (Westminster 2030 - Fit for the Future)

Buyer : Westminster City Council

location icon North West+ 12 more
No of lots : 1
Tender Id : 812250151
Type of Contract : Tender
Published : 8th Dec 2025
Deadline : 5th Jan 2026
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Descriptions
WCC is undertaking a Process Diagnostic to assess how organisational resources are currently deployed across services. This diagnostic will identify inefficiencies, duplication, fragmentation and opportunities for redesign and digital enablement. It ....
Awarded
Published : 1st Sep 2025

Descriptions
Services contract - Provision of Initial and Follow-Up ITSM Implementation phases and Target Operating Model Definition and Implementation Services.
Awarded

People Services Target Operating Model (TOM)

Buyer : NHS England

location icon North East+ 8 more
No of lots : N/A
Tender Id : 0906250081
Published : 9th Jun 2025

Descriptions
To standardise, automate, and consolidate the NHS people services through the development of a Strategic Outline Business Case (SOC) and a Target Operating Model (TOM) options appraisal. This initiative aims to address the current fragmented and high ....
Awarded

SLC TOM and Organisational Model Detailed Design Partner

Buyer : Student Loans Company

location icon Scotland
No of lots : 1
Tender Id : 0606250465
Published : 6th Jun 2025

Descriptions
The contract will support SLC in the development of our new Target Operating Model, developing a number of design options, that will underpin our organisational wide transformation programme, Enable. The aim of the programme is to create a Simpler, M ....
Awarded
Published : 5th Jun 2025

Descriptions
The Buyer procured services to support the continuation of service to support the implementation of a Product Led Target operating Model (TOM) to improve efficiency and augment capacity of the directorate, with the aim of enhancing the capability of ....
Awarded
Published : 4th Mar 2025

Descriptions
Consultancy for BCH ICT TOM Options Review.
Awarded

Matrix Programme: Tech TOM and Service Mapping

Buyer : DSIT

location icon North West+ 14 more
No of lots : N/A
Tender Id : 2802250030
Published : 28th Feb 2025

Descriptions
Technology Specific Target Operating Model - The Supplier will update the technology-agnostic TOM and products to ensure they are technology specific and aligned with the emerging technology design. Service Maps & Service Overviews - The Supplier ....
Awarded

Targeting Operating Model (TOM) Review, Definition & Implementation

Buyer : Education Authority

location icon Northern Ireland
No of lots : N/A
Tender Id : 0502250059
Published : 5th Feb 2025

Descriptions
Provision of Initial and Follow-Up ITSM Implementation phases and Target Operating Model Definition and Implementation Services.
Awarded

TOM Delivery Partner for CCG (CW95581)

Buyer : H M REVENUE & CUSTOMS

location icon Northern Ireland+ 11 more
No of lots : N/A
Tender Id : 1812240368
Published : 18th Dec 2024

Descriptions
Provision of support and design of a Target Operating Model for Customer Care Group incl. governance, process data, technology, people and skills. Wave 1: better use of planning in operations. Wave 2: enabling CCG to have a flexible workforce.

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